Kaitlyn Campbell
Reno
Summary
Dynamic Client Service Specialist with a proven track record at Timely Testing, excelling in client scheduling and compliance adherence. Recognized for exceptional communication and conflict resolution skills, I effectively resolved client inquiries, ensuring satisfaction and timely distribution of test results. Committed to delivering quality service and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Client Service Specialist
Timely Testing
Reno
07.2025 - Current
- Assisted clients with testing procedures and scheduling appointments.
- Provided clear information about services and testing processes to clients.
- Coordinated test results distribution to clients in a timely manner.
- Maintained accurate client records and updated information as needed.
- Responded to client inquiries and resolved concerns effectively.
- Ensured compliance with safety and confidentiality regulations during client interactions.
- Performed quality assurance checks on content delivered to clients to ensure accuracy of information provided.
Sales As
Sunglass Hut
Reno
09.2024 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supported remote and local sales representatives to empower achievement of sales and professional goals.
Waitress
Flowing Tide Pub
Reno
08.2023 - 08.2024
- Delivered prompt and friendly service to patrons in a busy pub environment.
- Took accurate food and drink orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of dining area and ensured proper table settings.
- Assisted in training new waitstaff on service standards and procedures.
- Recommended menu items to enhance guest dining experience at the pub.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Answered questions about menu items, ingredients, and pricing.
Customer Service Representative
Blackhawk Network
Reno
06.2018 - 12.2019
- Assisted customers with inquiries regarding products and services.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints with empathy and effective problem-solving skills.
- Collaborated with team members to improve customer service processes.
- Supported promotional campaigns by informing customers of special offers and benefits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
North Valleys High School
Reno, NV06-2018
Some College (No Degree) - Medical Assistant
Career College of Northern Nevada
Skills
- Client scheduling
- Record management
- Compliance adherence
- Quality assurance
- Active listening
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Remote work capabilities
- Creative solutions
- Email etiquette
- Exceptional communication
- Live chat support
- Strong empathy
- Documentation skills
- Telephone skills
- Excell and Word proficiency
- Benefits determination
Timeline
Client Service Specialist
Timely Testing
07.2025 - Current
Sales As
Sunglass Hut
09.2024 - 04.2025
Waitress
Flowing Tide Pub
08.2023 - 08.2024
Customer Service Representative
Blackhawk Network
06.2018 - 12.2019
High School Diploma -
North Valleys High School
Some College (No Degree) - Medical Assistant
Career College of Northern Nevada
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