Kaitlyn Casserly

• Orchestrated patient scheduling and supervised front desk operations to optimize office efficiency.
• Optimized administrative workflows to enhance document management and retrieval efficiency.
• Facilitated preparation of medical records and reports, ensuring accuracy and regulatory compliance.
• Established patient communication protocols to enhance satisfaction and streamline wait times.
• Operated multi-line phone system to facilitate communication among staff members. Maintained paper charts to ensure accurate record-keeping. Assisted in organizing patient information for easy access.

Facilitated department functions while navigating challenges related to staffing and patient demographics.

Managed front desk operations in a fast-paced, multi-provider medical office, handling scheduling and computer inquiries.

Pre-tested patients as a technician for an eye doctor. As well as managing front desk operations

Performed pre-examination tests such as visual acuity, intraocular pressure, and refraction assessments.

Assisted in fitting, adjusting, and repairing eyeglasses and contact lenses, ensuring patient comfort and satisfaction.

Maintained patient records and managed appointment schedules

Educated patients on proper lens care, safety, and eye health

Performed patient pre-testing, managed front desk tasks, and ensured accurate insurance verification.