KAITLYN CASTELAN
Summary
Compassionate Certified Clinical Medical Assistant (CCMA) with clinical training in patient care, vital signs monitoring, and infection control. Proven experience in fast-paced environments, enhancing customer service through effective communication and teamwork. Bilingual in English and Spanish, dedicated to optimizing patient care and supporting healthcare operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cashier / Curbside Shopper
H-E-B
Austin, USA
05.2024 - Current
- Delivered high-quality customer service in a fast-paced environment
- Assisted customers in selecting products and resolving inquiries to enhance their experience
- Managed multiple orders simultaneously, ensuring accuracy and efficiency in processing
- Collaborated with team members to streamline operations and improve service delivery
Clinical Experience (CCMA Training)
St. David's HealthCare
Round Rock, USA
01.2026 - 02.2026
- Performed vital signs monitoring including blood pressure, pulse, respiration, and temperature
- Delivered patient care and comfort measures to enhance overall well-being
- Supported patients in safe mobility and transfers
- Applied infection control and maintained HIPAA compliance
- Coordinated with healthcare staff to optimize patient care and outcomes
Assistant
FiestaJumpz
Austin, TX
01.2022 - 03.2024
- Managed incoming phone calls, emails, and customer inquiries to enhance communication flow.
- Answered and managed incoming phone calls, emails, and customer inquiries.
- Assisted customers with questions and concerns regarding rentals, ensuring satisfaction through excellent service.
- Maintained organized records of reservations, customer communications, and schedules.
Main Hostess
Casa Chapala
Austin, USA
06.2023 - 02.2024
- Managed reservations and optimized seating flow to enhance guest experience
- Monitored wait times and communicated updates to enhance guest satisfaction
- Managed reservations and optimized seating flow
- Monitored wait times and communicated updates, improving guest satisfaction
- Trained and supported new host staff to ensure consistent service and effective team coordination
Education
High School Diploma -
Weiss High School
Pflugerville, TX 08.2022 - 05.2026
Skills
- Customer service
- Customer Engagement
- Bilingual: Spanish & English
- Problem-Solving
- Conflict Resolution
- Conflict resolution
- HIPAA compliance
Certification
- Certified Clinical Medical Assistant (CCMA), NHA
- CPR/BLS Certified
Work Eligibility
Eligible to work in the U.S. with no restrictions
Timeline
Clinical Experience (CCMA Training)
St. David's HealthCare
01.2026 - 02.2026
Cashier / Curbside Shopper
H-E-B
05.2024 - Current
Main Hostess
Casa Chapala
06.2023 - 02.2024
High School Diploma -
Weiss High School
08.2022 - 05.2026
Assistant
FiestaJumpz
01.2022 - 03.2024