Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Coombs

Chestnut Hill,MA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. As well as being knowledgeable in a management position focusing on employee development and training. Also skilled in data entry and bookkeeping and educated in law.

Overview

4
4
years of professional experience

Work History

Data Entry

Duetti
05.2023 - Current
  • Completed over 300 data entry tasks a month with accuracy and efficiency.
  • Researched potential clients and provided contact information for management to reach out.
  • Completed research, compiled data, updated spreadsheets and produced timely reports
  • Recorded and analyzed data to produce reports of results

Retail Associate - Seasonal

Nike
05.2023 - 08.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Bookkeeper/Customer Service Rep/Front End Shift MG

Shaw's Supermarket
08.2019 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained and processed invoices, deposits, and money logs.
  • Reconciled and corrected issues with financial records.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Supervised and trained new employees and responded quickly to questions to improve understanding of job responsibilities.

Education

Bachelor of Arts - Law (Pre-Law)

Suffolk University
Boston, MA
12.2024

Skills

  • Staff Training
  • Problem-Solving Ability
  • Managing Multiple Tasks
  • Cash Register Operations
  • Data Inputting
  • Accounting and Bookkeeping
  • Opening and Closing Procedures
  • Time Management
  • Staff Management
  • Product Processing

Timeline

Data Entry

Duetti
05.2023 - Current

Retail Associate - Seasonal

Nike
05.2023 - 08.2023

Bookkeeper/Customer Service Rep/Front End Shift MG

Shaw's Supermarket
08.2019 - 08.2021

Bachelor of Arts - Law (Pre-Law)

Suffolk University
Kaitlyn Coombs