Kaitlyn Danielson
Stevens Point
Summary
Dynamic professional with a proven track record at Valley Communities Credit Union, excelling in customer service and conflict resolution. Skilled in data entry and membership management, I effectively addressed member concerns and streamlined operations, enhancing client satisfaction and engagement. Committed to delivering impactful solutions and fostering positive relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Representative
Express Employment Professionals
Stevens Point
12.2025 - 04.2026
- Delivered product knowledge and guidance to enhance member understanding and satisfaction
- Resolved member concerns and issues with tailored solutions, improving member retention
- Opened new memberships and maintained client accounts
- Managed and updated member information to ensure accuracy and support seamless service delivery
- Processed financial transactions accurately and efficiently
- Supported daily teller line operations and organization
- Worked with team at Valley Communities Credit Union
Front Desk Receptionist
UWSP- Financial Aid Office
Stevens Point
09.2018 - 03.2020
- Greeted students and visitors, delivering essential information on financial aid services to enhance their understanding.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming phone calls, directing inquiries to appropriate staff members.
- Scheduled appointments for students with financial aid advisors effectively.
- Assisted in processing financial aid applications and verifying submitted documents.
- Maintained organized files and records for student applications and documentation, ensuring easy access for staff and compliance with regulations.
- Performed data entry into computer systems, ensuring accuracy of customer information for effective processing of financial aid applications.
Assistant Program Coordinator
Ely Folk School
Ely
06.2016 - 06.2018
- Coordinated program schedules and logistics for community workshops and classes.
- Managed participant registrations and maintained accurate records to ensure effective program tracking.
- Facilitated communication between staff, instructors, and participants to ensure seamless program operations.
- Organized volunteer training sessions to improve participant engagement and support for program activities.
- Assisted instructors in preparing materials and setting up classroom environments.
- Supported marketing efforts by creating promotional materials for upcoming events.
- Secured funding through grant writing and maintaining relationships with donors and sponsors.
Education
Bachelor of Science - Biology (Botany), Philosophy
University of Wisconsin – Stevens Point
Stevens Point, WI05-2020
Associate of Science - Fisheries and Wildlife Management
Vermilion Community College
05-2017
Associate of Fine Arts -
Anoka-Ramsey Community College
12-2015
Skills
- Data entry
- Membership management
- Regulatory compliance
- Customer service
- Conflict resolution
- Communication skills
Certification
- Pesticide Applicator License (Aquatic & Mosquito, Structural Pest)
- Plant Parasitic Identification Certificate – Clemson University
- Wildlife Ecology Certificate
- Wildland Firefighter Certificates
Organizations Involvement
- Board Member, Minnesota Canoe Museum, 01/01/18, 12/31/22
- Member, Ethnobotany Club, 01/01/18, 12/31/20
- Research Assistant, Orchid Systematics, 01/01/19, 12/31/20
Timeline
Member Representative
Express Employment Professionals
12.2025 - 04.2026
Front Desk Receptionist
UWSP- Financial Aid Office
09.2018 - 03.2020
Assistant Program Coordinator
Ely Folk School
06.2016 - 06.2018
Bachelor of Science - Biology (Botany), Philosophy
University of Wisconsin – Stevens Point
Associate of Science - Fisheries and Wildlife Management
Vermilion Community College
Associate of Fine Arts -
Anoka-Ramsey Community College