Kaitlyn D’Antonio
Akron,OH
Summary
Compassionate and detail-oriented Case Manager Specialist with 5+ years of experience supporting individuals through complex benefits, healthcare, and social service systems. Proven ability to navigate through community resources and public benefit programs while coordinating across agencies to advocate for clients. Strong background in insurance verification, medical administration, and front-line customer service. Adept at working with diverse and vulnerable populations with professionalism and care.
Versatile case management professional with proven track record in coordinating and optimizing client care processes. Expertise in assessing client needs, developing personalized plans, and connecting individuals with appropriate resources. Strong focus on team collaboration and achieving results, adaptable to changing needs, and skilled in communication, problem-solving, and time management. Reliable and goal-oriented, consistently ensuring high standards of service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager Specialist II
County of Summit
09.2022 - Current
- Conduct comprehensive assessments for eligibility across Medicaid, SNAP, and CASH assistance programs, approximately 10 caseloads daily.
- Guide clients through application and renewal processes, ensuring accuracy and compliance with program regulations.
- Act as a liaison between DJFS and Akron Children’s Hospital as well other local refugee agencies to streamline client care and benefits coordination.
- Advocate for equitable benefit processing, particularly for clients with limited English proficiency.
- Maintain accurate, confidential case files and documentation across multiple outreach locations.
- Coordinated comprehensive case management services to support client needs and resource access.
- Developed individualized service plans based on client assessments and goals.
- Trained new staff on case management protocols, fostering consistency in service delivery.
- Provided crisis intervention and support during critical incidents involving clients or their families.
Front Desk / Insurance Verification Specialist
Retina Associates of Cleveland
08.2021 - 09.2022
- Verified insurance benefits and secured prior authorizations for treatments and medications.
- Managed front desk operations, medical scheduling, and financial transactions.
- Maintained detailed patient records in electronic health systems and facilitated efficient patient flow.
- Provided administrative support, including filing, data entry, and patient communication.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Front-of-House (FOH) Manager
Cilantro Thai & Sushi
12.2017 - 08.2021
- Supervised front-of-house operations, managing scheduling, training, and customer service delivery.
- Handled inventory, POS systems, and payroll; cross-trained in bartending, serving, and hosting.
- Recognized for strong leadership in high-volume, customer-facing environments.
- Resolved guest complaints promptly, maintaining high standards of customer service.
Education
Associate of Applied Science - Radiologic Technology
Aultman College of Nursing and Health Sciences
Canton, OH05.2021
Skills
- Case Management & Client Advocacy
- Care Coordination
- Data Entry & Electronic Charting
- Case Documentation
- Organization and multitasking
- LEP Client Support
- Interagency Coordination
- Customer Service Excellence
- Office & Administrative Support
- HIPAA Compliance
Certification
- Valid Driver’s License
- HIPAA Compliance (implied through work, can be added if formal training completed)
Timeline
Case Manager Specialist II
County of Summit
09.2022 - Current
Front Desk / Insurance Verification Specialist
Retina Associates of Cleveland
08.2021 - 09.2022
Front-of-House (FOH) Manager
Cilantro Thai & Sushi
12.2017 - 08.2021
Associate of Applied Science - Radiologic Technology
Aultman College of Nursing and Health Sciences
AWARDS
Employee of the Month; 05/2025