Kaitlyn DelTufo
Fort Myers,FL
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at EmJays Tavern & Grill, driving team success and managing customer volumes efficiently. With a knack for resolving concerns and boosting sales, my background combines hard skills in cash handling and soft skills in handling difficult customers, contributing significantly to workplace achievements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Bartender
EmJays Tavern & Grill
Lehigh Acres, FL
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Flooring Sales Specialist
The Home Depot Inc
Cape Coral
03.2023 - 04.2024
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
Server/Cashier
Evies Tavern on the Range
Sarasota, FL
09.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma -
Moshannon Valley High School
Houtzdale, PASkills
- Strong multitasking
- Customer Service
- Patience and Tolerance
- Handling Difficult Customers
Timeline
Bartender
EmJays Tavern & Grill
04.2024 - Current
Flooring Sales Specialist
The Home Depot Inc
03.2023 - 04.2024
Server/Cashier
Evies Tavern on the Range
09.2019 - 03.2020
Diploma -
Moshannon Valley High School