Kaitlyn Derry
Middletown,PA
Summary
I am pursuing a fulfilling long-term career that involves overseeing staff, coordinating case intake, and addressing escalated customer concerns to enhance the smooth operation of business activities. My objective is to cultivate a positive and efficient workplace environment through effective communication with the establishment and reinforcement of a grievance process.
Overview
5
5
years of professional experience
Work History
Clinical Operations Supervisor
UPMC Urgent Care
02.2024 - Current
- Prioritization: Prioritize similar and/or conflict responsibilities and tasks.
- Compliance: Ensuring compliance with billing and documentation standards
- Identifying issues and assigning them as necessary
- Patient Triage
- Billing/Insurance Coverages
- Coding
- Prior Authorizations
- Team Development
Medical Assistant Supervisor
UPMC
01.2020 - Current
- Oversees daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by implementing an efficient triage system and identifying urgent cases.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Implemented quality control measures to ensure the accuracy of patient documentation and billing practices.
- Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
Education
Associate of Applied Science - Certified Medical Assistant
Brightwood Career Institute
Harrisburg, PA04.2017
Skills
- Microsoft Office
- Insurance Management
- Triage
- Triage Classification
- Leadership
- Critical Thinking
- EMR systems
- Quality Assurance
Timeline
Clinical Operations Supervisor
UPMC Urgent Care
02.2024 - Current
Medical Assistant Supervisor
UPMC
01.2020 - Current
Associate of Applied Science - Certified Medical Assistant
Brightwood Career Institute
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