Summer Acevedo
Milwaukie,OR
Summary
Seasoned Clinical Operations Supervisor with 13 years of demonstrated understanding of services, programs and resources. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance and training needs.
Overview
13
13
years of professional experience
Work History
Clinical Operations Supervisor
Oregon Health & Science University
2020.10 - Current
- Successfully expanded Urology Clinic at Adventist campus.
- Managed physician schedules to deliver quality care and services.
- Coordinated facilities management, human resources and payroll.
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Lead and direct team of 13 clinical personnel and support staff.
- Monitored, analyzed, and corrected staff performance and worked with practice manager to raise standards of practice.
- Facilitate hiring of qualified Urology personnel by interview applicants and making recommendations for employment.
- Developed improvement plans to solve problems and improve lagging areas.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Supervised clinical operations and administrative functions.
- Supervised clinical operations and administrative functions.
- Appraised performance and assisted in staff development.
Surgery Scheduler (Lead), Managed Care Coordinator
Oregon Health & Science University
2019.10 - 2020.10
- Verified and collected referrals and authorizations for patient specialty appointments providing great customer service
- Lead PASR to all fellow team member
- Maintain addition training in managed care, surgery scheduling, and front desk duties
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for 4-6 Urologic Surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed Care Coordinator/Surgery Scheduler
OHSU Department Of Orthopedics And Rehabilitation
2016.04 - 2019.10
- Cross trained in both orthopedics as surgery scheduler and managed care coordinator
- Scheduler for total joint specialty surgeon
- Stepped in to assist when to help with clinic or surgery work queues
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Admitting Registrar
Oregon Health & Science University
2014.09 - 2016.04
- Registered 50+ patients for labs, surgeries and radiology.
- Ensured patient information accurate within EPIC system.
- Verified patient details and insurance coverage and collected co-pays.
- Arranged forms and charts for each patient.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Reviewed hospital schedule and confirmed arrival times.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Verified patient details and insurance coverage and collected co-pays
- Arranged forms and charts for each patient
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Upheld HIPAA regulations and standards for protecting patient information
Emergency Room Registration Clerk
Oregon Health & Science University
2010.05 - 2014.08
- Registered 50+ patients upon arrival to emergency department daily
- Collected as much information as able, created patient profiles, collect any co-payments as necessary per insurance guidelines.
- Verify insurance information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Enhancement Courses -
OHSU
Portland04.2023
High School Diploma -
Milwaukie High School
Milwaukie, OR06.1992
Skills
- Critical Thinking
- Problem Solving
- EPIC, IMPAX, RightFax, Kronos, and Oracle
- Adaptability/Flexibility
- Medicare Compliance
- Clinical Development and Operations
- Staff Development
Timeline
Clinical Operations Supervisor
Oregon Health & Science University
2020.10 - Current
Surgery Scheduler (Lead), Managed Care Coordinator
Oregon Health & Science University
2019.10 - 2020.10
Managed Care Coordinator/Surgery Scheduler
OHSU Department Of Orthopedics And Rehabilitation
2016.04 - 2019.10
Admitting Registrar
Oregon Health & Science University
2014.09 - 2016.04
Emergency Room Registration Clerk
Oregon Health & Science University
2010.05 - 2014.08
Enhancement Courses -
OHSU
High School Diploma -
Milwaukie High School
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