Wendy Shore
Phoenix,AZ
Summary
Clinical Supervisor offering 20+ years of leadership to growing a successful team. Eager to bring talent and expertise to a growing department. Knowledgeable about standards of care and compliance requirements. Proficient in conducting clinical oversight and operations, staff training, leading teams, overseeing care and managing administrative requirements. Im ready to pursue new professional challenges and career growth.
Overview
27
27
years of professional experience
Work History
Clinical Operations Supervisor
Vincere Cancer Center
Scottsdale, AZ
12.2019 - Current
- Implement new policies and educate staff on changes.
- Assessed patients, determined needs and managed care.
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Supervised clinical operations and administrative functions.
- Lead and directed team of 18 clinical personnel and support staff
- Appraised performance and assisted in staff development
- Managed high volume work setting seeing up to 700 patients per shift.
Phlebotomist Technician
Baton Rouge Clinic
Baton Rouge, LA
05.2019 - 12.2019
- High volume clinic managing over 60 patients per shift. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Branch Manager/Agent Supervisor
American Family Insurance Company
Phoenix, AZ
01.1995 - 11.2018
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Managed over 50 customer calls per day. Increased sales over 10%.
- Developed and implemented comprehensive salesperson training program.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Education
National Certification - Field of Medical Laboratory Science
ASCP BOC
Chicago, IL05.2020
Certification Program - Phlebotomy Certification
Franciscan Missionaries of Our Lady University
Baton Rouge, LA05.2019
Associate of Arts - Art History, Criticism, And Conservation
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.1993
Skills
- Employee Training and Performance Evaluations
- Time Management and Problem Resolution
- Epic Systems, Sophia Machines, PCR, Antibody and Antigen Testing
- HIPAA Guidelines and Emergency Readiness
- Facility Oversight
- Clinical Staff Supervision and Management
- Direct Patient Care
Timeline
Clinical Operations Supervisor
Vincere Cancer Center
12.2019 - Current
Phlebotomist Technician
Baton Rouge Clinic
05.2019 - 12.2019
Branch Manager/Agent Supervisor
American Family Insurance Company
01.1995 - 11.2018
National Certification - Field of Medical Laboratory Science
ASCP BOC
Certification Program - Phlebotomy Certification
Franciscan Missionaries of Our Lady University
Associate of Arts - Art History, Criticism, And Conservation
Maricopa Community Colleges - Chandler-Gilbert Community College