Christy Carrizales
Clinical Operational Supervisor
Grand Prairie,TX
Summary
Dynamic Clinical Operations Supervisor with extensive experience at Baylor Scott & White, excelling in team supervision and patient care. Proven ability to enhance clinic efficiency and foster a positive work environment. Skilled in EMR management and employee performance evaluations, ensuring high-quality service delivery and effective communication. BLS certified and adept at managing diverse patient needs.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Clinical Operations Supervisor
Baylor Scott & White Endocrinology and Diabetes
05.2023 - Current
- Provide coverage and support for team members during absences
- Continuously step in to perform duties in the clinic to maintain workflow and efficiency.
- Maintained a close working relationship with physicians to ensure seamless communication and care coordination.
- Fostered a positive work environment through open communication channels, team-building activities, and recognition programs for outstanding employee achievements.
- Managed physician and lab schedules to deliver quality care and services.
- Assessed patients, determined needs, and managed care
- Responded to crisis situations with calm and professional approach to optimize support.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Responsible for editing timesheets and completing payroll for all employees in a timely manner.
- Act as liaison between management and staff to address and resolve office concerns.
- Conducted bi-weekly huddles to include staff in new clinic information, concerns and ideas.
- Responsible for annual reviews and appraisals.
National Certified Medical Assistant
Baylor Scott & White Endocrinology and Diabetes
06.2020 - Current
- Worked closely with Dr. Bashyam to room up to 20 patients, obtain vitals, listen closely to their concerns and provide optimal patient care
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
- Oversee daily basket tasks such as handling medication refill request, responding to portal communications, triaging phone calls and processing prior authorizations in a timely manner.
- Pre-chart patient records for next day appointments to proactively identify and address potential issues.
- Provided coverage for absent staff members for both front and back office duties including patient check-in, insurance verification, appointment scheduling, triaging phone calls and various administrative roles.
National Certified Medical Assistant
Baylor Scott and White Southlake Urgent Care
06.2018 - 06.2020
- Increased efficiency in the triage process by quickly assessing patients'' needs and prioritizing care accordingly.
- Demonstrated proficiency in administering various medical treatments such as wound dressings, wound closures, immunizations, EKGs, and more.
- Educated patients and families on treatment plans, promoting adherence to prescribed medications and therapies.
- Promoted a safe environment for patients and staff by adhering to infection control policies and procedures.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Performed variety of diagnostic tests on patients of all ages (pediatric to adults) including flu, strep, mono, RSV and urinalysis.
- Worked alternating 12-hour / 7 day shifts with coworkers and frequently provided additional coverage as needed during unscheduled shifts.
- Responsible to managing clinical supplies including ordering, stocking and tracking clinical supplies.
- Responsible for accurately logging administered injections in patient records.
National Certified Medical Assistant
Magnolia Ob/Gyn of Dallas
08.2011 - 04.2018
- Improved patient care by assisting with OB/GYN examinations and procedures.
- Prepared examination rooms for patient visits, ensuring all necessary supplies were stocked and accessible.
- Contributed to a safe clinical environment by adhering to infection control protocols and sterilizing equipment.
- Maintained accurate medical records, ensuring timely and effective communication between healthcare providers.
- Assisted doctors in performing up to 25 routine gynecological exams such as routine physicals, Pap Smears, IUD insertions, endometrial biopsy's, LEEP and colonoscopy procedures and newborn circumcisions.
- Communicated lab and procedure results to patients in a timely and confidential manner.
- Collected vital signs, urine samples and complaints from patients upon arrival to inform appropriate clinical decisions made by healthcare providers.
Education
National Certification of Medical Assisting -
PCI Health Training Center
Dallas Tx 06.2009 - 04.2010
GED -
Nimitz High School
Irving Tx01-1997
Skills
- Employee Performance Evaluations
- Time card management and Payroll
- EMR / EHR /EPIC,
- Team Supervision and staff scheduling
- Direct Patient Care
- Assisted with Bilingual Spanish speaking patients
- Patient flow management and scheduling
- OB/GYN procedures
- Urgent Care Procedures
- Endocrinology Thyroid Biopsy's
- BLS Certified
- Uploading Insulin CGM's and pumps
Timeline
Clinical Operations Supervisor
Baylor Scott & White Endocrinology and Diabetes
05.2023 - Current
National Certified Medical Assistant
Baylor Scott & White Endocrinology and Diabetes
06.2020 - Current
National Certified Medical Assistant
Baylor Scott and White Southlake Urgent Care
06.2018 - 06.2020
National Certified Medical Assistant
Magnolia Ob/Gyn of Dallas
08.2011 - 04.2018
National Certification of Medical Assisting -
PCI Health Training Center
06.2009 - 04.2010
GED -
Nimitz High School