Kaitlyn Devore
Pleasant Hill
Summary
- Strong work ethic, able to take on complicated projects with little provoking or instruction.
- Strong communication skills, verbal and written, work well with people and as a team. Excellent problem solving and critical thinking skills, able to professionally assess a situation, address the issues and make timely and smart decisions to resolve the problem.
- Attention to detail, able to achieve thoroughness and accuracy when accomplishing a task. Exceptional organizational skills, comfortable multi-tasking in a fast paced, detail oriented environment.
Overview
15
15
years of professional experience
Work History
Receptionist
Metro EyeCare
Altoona
01.2023 - Current
- Greet patients when they walk in.
- Check in patients to make sure insurance is correct along with information of patients.
- Go over HIPPA form with patients.
- scanning/make copies of insurance cards.
- Responsible for filing claims and billing.
- Answer calls.
- Scheduling.
- Check out patients and get payment.
Optician
Metro EyeCare
Altoona
04.2022 - Current
- Provide exceptional customer service.
- Make sure glasses are made to prescription.
- Help patients pick out a frame that works best for their face and prescription.
- File insurance claims for glasses and exam.
- Keep patients informed when the product is taking longer the usual.
- Enter inventory.
- Adjust glasses to fit.
Department manager
Von Maur
Des Moines
01.2019 - Current
- Provide exceptional customer service.
- Make sure register counts are correct.
- Making sure stock is organized and ready for floor displays.
- Opening and closing procedures.
- Monitor monthly sales numbers for my department and its employees.
Sales associate
Von Maur
Des Moines
08.2015 - 01.2019
- Provide exceptional customer service.
- Make sure register counts are correct.
- Making sure stock is organized and ready for floor displays.
Sales Associate
Prairie City Foods
Prairie City
04.2011 - 08.2015
- Provide exceptional customer service.
- Make sure register counts are correct.
- Making sure stock is organized and ready for floor displays.
Education
Des Moines Area Community College
05.2015
Class of 2014 -
PCM High School
Skills
- Team Building
- Customer Service
- Attention to Detail
- Problem-Solving Abilities
- High-Energy Planning and Organization
- Positive Attitude
- Active Listener
- Willing to learn
- Training and Presentations
- Goal-oriented
- Insurance verification
- Team collaboration
- Time management
- Insurance filing
Accomplishments
- Top Sales 2015, 2016, 2017, 2018, 2019, 2020, 2021
- Customer Heroics 5 times
- Top Sales Shoes 2018
References
Available Upon Request
Timeline
Receptionist
Metro EyeCare
01.2023 - Current
Optician
Metro EyeCare
04.2022 - Current
Department manager
Von Maur
01.2019 - Current
Sales associate
Von Maur
08.2015 - 01.2019
Sales Associate
Prairie City Foods
04.2011 - 08.2015
Des Moines Area Community College
Class of 2014 -
PCM High School