Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Dixon

Winter Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

PBX Switchboard Operator

AdventHealth
11.2023 - Current
  • Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
  • Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
  • Improved communication within the organization through accurate message taking and timely delivery.
  • Received incoming calls and paged individuals and departments over PA system.
  • Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.

Receptionist

Velvet Lab Hair Studio
02.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.

Lifeguard

Walt Disney World Resort
06.2021 - 09.2023
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to emergency situations in a timely, efficient manner.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
12.2022

Skills

  • Multitasking Abilities
  • Technical Proficiency
  • Call Routing Expertise
  • Customer Service Orientation
  • Microsoft Office Proficiency
  • CPR/ First Aid Certified

Timeline

PBX Switchboard Operator

AdventHealth
11.2023 - Current

Lifeguard

Walt Disney World Resort
06.2021 - 09.2023

Receptionist

Velvet Lab Hair Studio
02.2019 - Current

Associate of Arts - General Studies

Valencia College

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Kaitlyn Dixon