Kaitlyn Doan
Brea,CA
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Pho Ha to enhance dining experiences, achieving significant customer satisfaction. My ability to foster team collaboration and adapt quickly to new challenges underscores my commitment to excellence and efficiency in the hospitality sector.
Overview
2
2
years of professional experience
Work History
Waitress
Pho Ha
01.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
48 Bistro
03.2022 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
Fullerton College
Fullerton, CA05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Waitress
Pho Ha
01.2023 - 05.2024
Waitress
48 Bistro
03.2022 - 10.2023
High School Diploma -
Fullerton College
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