Kaitlyn Molina
Corpus Christi,TX
Summary
Bilingual (English/Spanish) customer service professional with experience in dental front office operations, hospital patient support, and remote research services. My diverse background has prepared me to thrive in a fast-paced virtual environment while delivering professional, compassionate support to every customer.
Overview
5
5
years of professional experience
Work History
Independent Research Study Interviewer
ReconMR
Corpus Christi, TX
04.2026 - Current
- Conducted interviews to gather qualitative data for market research projects.
- Assisted in developing interview scripts and questionnaires to enhance data collection quality.
- Collaborated with team members to analyze feedback and identify trends in consumer behavior.
- Adapted interviewing techniques based on respondent demographics and project requirements.
- Maintained confidentiality and ethical standards throughout the interview process.
Volunteer
Driscoll Children’s Hospital
Corpus Christi, TX
03.2021 - 02.2024
- Coordinated volunteer schedules to optimize resource allocation and improve support services.
- Developed and implemented training programs for new volunteers, fostering team cohesion and skill development.
- Facilitated communication between departments to streamline processes and enhance patient experience.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
Head of Sterilization/Front Desk Receptionist
Kennedy Dental Care
Corpus Christi, TX
01.2022 - 01.2024
- Managed patient scheduling and appointment confirmations using practice management software.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Coordinated communication between dental staff and patients to ensure seamless operations.
- Maintained organized patient records, ensuring compliance with privacy regulations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Arts - Business Administration
Texas A&M UNiversity, Corpus Christi, TX, US
Corpus Christi, TX04.2027
High School Diploma -
Harold T. Branch Academy
Corpus Christi, TX03.2022
Skills
- Data entry
- Interviewing clients
- Telephone etiquette
- Data collection
- Customer service and assistance
- Bilingual in Spanish
- Motivational and Focused Skills
- Kind and Confidence Skills
- Microsoft office
- Computer skills
- Customer service
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Independent Research Study Interviewer
ReconMR
04.2026 - Current
Head of Sterilization/Front Desk Receptionist
Kennedy Dental Care
01.2022 - 01.2024
Volunteer
Driscoll Children’s Hospital
03.2021 - 02.2024
Bachelor of Arts - Business Administration
Texas A&M UNiversity, Corpus Christi, TX, US
High School Diploma -
Harold T. Branch Academy