Kaitlyn Fish
Elkhorn,WI
Summary
Dynamic professional with a proven track record at Sit N Bull Bar and Restaurant, excelling in customer service and crisis management. Enhanced service speed during peak hours through efficient workflows. Strong multitasking and team player attitude, fostering loyalty and repeat business while maintaining high satisfaction levels. Highly reliable with attention to detail.
Overview
11
11
years of professional experience
Work History
Bartender
Sit N Bull Bar and Restaurant
09.2023 - Current
- Implemented efficient bar workflows, improving service speed during peak hours.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Resolved customer complaints promptly, maintaining high satisfaction levels and positive atmosphere.
- Conducted regular cleanliness checks of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Wait Staff Member
Broken Spoke Bar & Grill
03.2023 - 08.2023
- Adapted to changing demands during busy shifts while maintaining high service standards.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Created appealing table settings and dining room layouts for special occasions and events.
- Served food and beverages promptly with focused attention to customer needs.
Warehouse Lead
Lake Country Barge
10.2020 - 01.2023
- Led daily operations, ensuring efficient workflow across warehouse functions.
- Trained and mentored new team members on safety protocols and operational standards.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
- Implemented process improvements that enhanced order fulfillment accuracy and speed.
- Collaborated with cross-functional teams to streamline logistics and distribution processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Military Police Officer
US Navy
06.2016 - 08.2020
- Enforced laws and regulations to maintain public safety and order in diverse environments.
- Conducted thorough investigations of incidents, collecting evidence and documenting findings accurately.
- Performed routine patrols to deter criminal activity and ensure community security.
- Collaborated with local law enforcement agencies to coordinate operations and share intelligence.
- Assisted in training new recruits on protocols, policies, and tactical procedures.
- Managed emergency response situations, employing quick decision-making skills under pressure.
- Utilized communication systems effectively for real-time updates during operations and incidents.
- Developed reports and briefings for command staff, providing insights on operational effectiveness.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Wait Staff Member
Applebee's Grill + Bar
06.2014 - 06.2016
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Ensured accurate order processing and delivery, enhancing overall dining experience.
- Collaborated with kitchen staff to maintain efficient food service operations during peak hours.
- Trained new staff on restaurant policies, menu offerings, and customer engagement techniques.
Education
High School Diploma -
Woodstock North High School
Woodstock, ILAssociate of Applied Science - Surgical Technology
Blackhawk Technical College
Janesville, WI05-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Crisis management
- Attention to detail
- Equipment operation
Timeline
Bartender
Sit N Bull Bar and Restaurant
09.2023 - Current
Wait Staff Member
Broken Spoke Bar & Grill
03.2023 - 08.2023
Warehouse Lead
Lake Country Barge
10.2020 - 01.2023
Military Police Officer
US Navy
06.2016 - 08.2020
Wait Staff Member
Applebee's Grill + Bar
06.2014 - 06.2016
High School Diploma -
Woodstock North High School
Associate of Applied Science - Surgical Technology
Blackhawk Technical College