Kaitlyn Gardner
Wake Forest
Summary
Strategic and results-driven with a strong background in psychology and extensive expertise in enrollment processes, eligibility determination, and mental health services. Proven leadership in managing teams, optimizing workflows, and executing payroll operations with precision. Adept at fostering collaboration, enhancing customer satisfaction, and driving operational excellence. Strong analytical, organizational, and communication skills, coupled with a commitment to compliance and confidentiality.
Overview
7
7
years of professional experience
Work History
Sales Enrollment Specialist
Remote Patient Healthcare
02.2025 - Current
- Educating patients on the advantages of remote patient monitoring and facilitating a seamless transition for converted patients to our dedicated care team through efficient internal communication and meticulous documentation
Enrollment Specialist
GT Independence Corp.
11.2022 - 01.2025
- Collaborated closely with case managers from different agencies, and provided coaching to ensure their understanding of the process
- Reviewed eligibility and developed budgets for special needs/elderly clients, sent finalized budgets to case manager for state approval
- Leveraged strong interpersonal skills to contact clients and, in some cases in their homes, to communicate approved eligibility, thoughtfully handled difficult discussions, resulting in enrollment
- Conducted enrollment discussions for in-state (North Carolina) special needs clients and caregivers for needed services, ensuring adherence to deadlines and regulatory compliance, resulting in effective enrollment
- Became familiar with Connecticut and Maryland’s regulatory requirements and laws, coached and collaborated with new teams in those states to build budgets, gain buy in to eligibility plans and enroll clients and caregivers
- Supported training and onboarding of both internal and external case managers and enrollment specialists to ensure smooth and effective startup and hand off
- Handle payroll processes for enrolled participants, verifying timesheets and resolving discrepancies promptly to ensure accurate and timely payments
- Maintained detailed records of customer interactions and transactions, ensuring strict confidentiality and HIPAA compliance
- Collaborated across departments to support troubleshooting application issues and enhance operational efficiency
Program Eligibility Specialist
Arkansas Department of Human Services
04.2022 - 10.2022
- Evaluated applications for assistance, determining eligibility in alignment with federal and state regulations
- Conducted detailed client intake interviews, verified data through state and federal programs, conducted follow up with clients immediate contacts, including employers, bill payees and financial institutions to effectively determine eligibility
- Successfully managed a significant caseload, developing individualized care plans and coordinating services with public and private providers, and verified ongoing eligibility focused on providing the very best care for each client
- Advised clients on eligibility requirements and community resources, ensuring clarity and accessibility of available services
- Provided onboarding coaching and support for my replacement to enable quick ramp up
Local Office Administrative Assistant
Arkansas Department of Human Services
09.2021 - 03.2022
- Managed administrative operations, safeguarded confidential documents, and ensured compliance with state and federal regulations
- Supported managerial tasks, including payroll tracking, scheduling, and performance reporting
- Researched and analyzed client data to determine program eligibility, providing recommendations to leadership
- Delivered technical support and superior customer service, streamlining office workflows and improving client satisfaction
- Greeted client, provided guidance and answer questions to educate and provide resources
Mental Health Technician
Unity Health
01.2018 - 01.2021
- Facilitated daily group therapy sessions, aligning activities with patient diagnoses for optimal therapeutic outcomes
- Collaborated with medical teams to develop and implement effective treatment plans, continuously monitoring patient progress, providing feedback to medical teams and adjusting treatment plans
- De-escalated crisis situations, leveraging strong communication and conflict resolution skills to ensure a safe environment
- Oversaw administrative duties, including documenting patient progress and conducting detailed shift briefings
- Supervised and mentored new hires, ensuring adherence to federal regulations and company protocols
Education
Bachelor of Arts - Psychology, Concentration in Analytics and Research, Psychology, and Social Sciences
Arkansas State University
12.2022
Skills
- Team Management and Collaboration
- Process and Workflow Optimization
- Regulatory Knowledge & HIPAA Compliance
- Data Analysis and Research
- Client Relations and Problem-Solving
- Software Proficiency
- Time Management & Efficiency
- Notary Public in North Carolina
Timeline
Sales Enrollment Specialist
Remote Patient Healthcare
02.2025 - Current
Enrollment Specialist
GT Independence Corp.
11.2022 - 01.2025
Program Eligibility Specialist
Arkansas Department of Human Services
04.2022 - 10.2022
Local Office Administrative Assistant
Arkansas Department of Human Services
09.2021 - 03.2022
Mental Health Technician
Unity Health
01.2018 - 01.2021
Bachelor of Arts - Psychology, Concentration in Analytics and Research, Psychology, and Social Sciences
Arkansas State University
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