Kaitlyn Gonzales
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant general manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Courier
Door Dash
01.2022 - Current
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Tracked delivery information, mileage and fuel use while on shift.
Server / Bartender
Cane Rosso
07.2014 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Trained servers, hosts, and bartenders.
Assistant Bar Manager
Adairs
03.2021 - 10.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
Daycare Teacher
Little Hands At Home Daycare
05.2020 - 02.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Manager
The Crafty Irishman
01.2022 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Red Oak High School
Red Oak, TX05.2014
Skills
- Customer Satisfaction
- Brand Loyalty
- Financial Records
- Monthly Inventory
- Product Availability
- Attention To Detail
- Money Management
Certification
TABC
Food Handlers
Timeline
Delivery Courier
Door Dash
01.2022 - Current
Manager
The Crafty Irishman
01.2022 - 04.2022
Assistant Bar Manager
Adairs
03.2021 - 10.2021
Daycare Teacher
Little Hands At Home Daycare
05.2020 - 02.2021
Server / Bartender
Cane Rosso
07.2014 - Current
High School Diploma -
Red Oak High School
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