Kaitlyn Gonzalez
Philadelphia,PA
Summary
Motivated and dependable individual seeking an entry-level position where I can use my strong work ethic, gain valuable experience and contribute positively to a team-oriented environment.
Overview
6
6
years of professional experience
Work History
Operations Associate
GoPuff
Philadelphia, PA
12.2023 - 02.2024
- Oversaw daily operations, troubleshot issues to minimize disruptions in service delivery.
- Streamlined order fulfillment processes to enhance operational efficiency.
- Managed inventory levels using warehouse management systems, ensuring product availability.
- Followed shipping and receiving procedures for goods and materials.
- Handled packing of customer orders to ensure accurate and timely delivery.
- Managed the receipt and unloading of incoming shipments.
- Implemented safety protocols, ensuring compliance with OSHA regulations and reducing workplace incidents.
Front Desk Clerk
Pennsylvania SPCA
Philadelphia, PA
03.2023 - 11.2023
- Coordinated scheduling for spay and neuter surgeries
- Scheduled recheck veterinary clinic appointments and surgeries.
- Maintained a comprehensive filing system and improving overall office organization.
- Managed client and patient records, invoices, processed payments and handled email correspondence.
- Received, sorted and distributed daily mail and deliveries.
- Maintained cleanliness and organization of the reception area and waiting room.
Sales Representative
Boost Mobile
Philadelphia, PA
09.2022 - 03.2023
- Serving customers by selling products and meeting customer needs.
- Servicing existing accounts, obtaining orders, and establishing new accounts.
- Resolving customer complaints by investigating problems, developing solutions, and making recommendations to management.
- Maintaining professional and technical knowledge by attending educational trainings.
- Contacting new and existing customers to meet and exceed sales objectives.
- Ensured shelves are organized, properly rotated, and fully stocked during each shift.
Student Federal Work Study
Montgomery County Community College
Blue Bell, PA
09.2019 - 06.2021
- Organized incoming deliveries.
- Maintained clear communication with colleagues to ensure tasks were completed efficiently.
- Responded promptly to student inquiries.
- Assisted faculty with administrative tasks to enhance overall efficiency.
- Maintained accurate records of inventory for personal tracking and improvement.
- Conducted student outreach to inform and engage students about programs and resources.
Program Leader OST
Public Health Management Corporation
Philadelphia, PA
04.2019 - 09.2019
- Conducted and documented program observations during the school year.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events for the students.
- Stayed current on guidelines to maintain compliant program operations.
- Assisted students with homework and resumes to support academic and career development.
- Served as a role model and mentor, encouraging student participation and addressing social-emotional development.
Distributor
Royal Prestige
Philadelphia, PA
02.2018 - 08.2018
- Coordinated promotional events to showcase products and drive brand awareness.
- Surpassed sales targets consistently through effective account management strategies.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Delivered demonstrations at client sites to promote benefits and support new product launches.
- Maintained records of shipments, inventory and deliveries, while reporting on sales, returns and inventory levels.
Education
Associate Degree - Criminal Justice
Montgomery County Community College
Blue Bell, PAHigh School Diploma -
One Bright Ray Community High School
Philadelphia, PA2017
Skills
- Rapidly learns and applies new concepts and procedures
- Strong organizational and time management abilities
- Bilingual communication skills
- Critical thinking and problem-solving
- Issue resolution and conflict management
- Relationship building and interpersonal skill
- Teamwork and collaboration
- Adaptable and flexible in dynamic environments
Timeline
Operations Associate
GoPuff
12.2023 - 02.2024
Front Desk Clerk
Pennsylvania SPCA
03.2023 - 11.2023
Sales Representative
Boost Mobile
09.2022 - 03.2023
Student Federal Work Study
Montgomery County Community College
09.2019 - 06.2021
Program Leader OST
Public Health Management Corporation
04.2019 - 09.2019
Distributor
Royal Prestige
02.2018 - 08.2018
Associate Degree - Criminal Justice
Montgomery County Community College
High School Diploma -
One Bright Ray Community High School