Kaitlyn Greenough
Chesapeake,VA
Summary
Dedicated healthcare professional with extensive experience in clinical and administrative roles, demonstrating a strong commitment to patient care and operational excellence. Proficient in medical procedures and electronic health records, ensuring seamless integration of technology in patient management. Emphasizing teamwork and adaptability, consistently delivers high-quality results in fast-paced environments while effectively supporting medical staff and enhancing patient experiences. Proven reliability in navigating complex healthcare settings, contributing to improved outcomes and streamlined operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant/Administrative Coordinator
ShallOrtho
Chesapeake, VA
07.2021 - 04.2026
- Coordinated front- and back-office functions, ensuring effective reception scheduling, accurate billing documentation, and comprehensive medical assistant support.
- Managed daily workflow and patient appointment coordination while ensuring a professional, patient-centered environment.
- Coordinated efforts across various roles and priorities, ensuring operational efficiency and fostering a positive patient experience.
- Collaborated with healthcare providers during patient examinations and procedures, ensuring adherence to high-quality care protocols.
- Executed comprehensive management of patient records via electronic health record (EHR) systems, safeguarding accuracy and maintaining confidentiality standards.
Surgery Scheduler / Administrative Assistant
Atlantic Orthopaedic Specialists
Virginia Beach, VA
05.2010 - 10.2020
- Oversaw detailed surgical scheduling and patient communication processes in a fast-paced orthopedic setting, providing essential support to one of the practice's top surgeons and the company president.
- Executed meticulous management of patient records, payment processing, and billing support, ensuring confidentiality in handling workers' compensation documentation and attorney-related inquiries.
- Managed patient-provider interactions and administrative tasks, demonstrating exceptional organizational skills and meticulous attention to detail.
- Managed patient scheduling systems to improve surgical workflow and ensure effective allocation of resources.
- Streamlined communication processes to promote clarity and alignment on surgical protocols among patients and healthcare professionals.
Education
Associate Degree - Nursing
Bryant & Stratton College
Virginia Beach, VA04-2026
Bachelor of Science - Health and Exercise Science
Bridgewater College
Bridgewater, VA12-2010
Skills
- Detailed patient analysis
- Vital signs evaluation
- Detailed medical reporting
- Interdepartmental cooperation
- Infection safety protocols
- Enhancing patient flow efficiency
- Patient surgery logistics management
- Knowledge of HIPAA guidelines
- Scheduling efficiency
- Service excellence
Certification
- BLS, American Heart Association
- Virginia RN licensure pending NCLEX-RN, June 2026
PROFESSIONAL STRENGTHS
- Strong orthopedic background with deep understanding of patient scheduling, surgical coordination, documentation, and continuity of care.
- Comfortable communicating with patients, families, providers, attorneys, insurers, and interdisciplinary team members.
- Reliable, organized, and calm under pressure in fast-paced healthcare environments.
Timeline
Medical Assistant/Administrative Coordinator
ShallOrtho
07.2021 - 04.2026
Surgery Scheduler / Administrative Assistant
Atlantic Orthopaedic Specialists
05.2010 - 10.2020
Associate Degree - Nursing
Bryant & Stratton College
Bachelor of Science - Health and Exercise Science
Bridgewater College