- Adventure Travel
- Road Trips
- Gym Workouts
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- Music
- Crafting and DIY Projects
- Playing Sports
- Outdoor Recreation
- Kayaking
- Running
Kaitlyn Hackney
Bloomington,IN
Summary
Dedicated and passionate professional with strong organizational skills, seeking a position in the service industry. Committed to supporting team objectives and driving success through excellent problem-solving and communication skills. A proactive learner, ready to embrace new challenges with enthusiasm and determination. Poised to contribute meaningfully to team collaboration and achieve outstanding results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Coordinator
Garnish Catering
Bloomington, IN
02.2025 - Current
- Developed event timelines and schedules to ensure seamless execution and adherence to project deadlines.
- Managed on-site operations during events, overseeing staff coordination and troubleshooting any issues that arose.
- Implemented feedback mechanisms post-event to evaluate success and identify areas for improvement in future initiatives.
- Trained junior staff in serving and bartending, fostering a collaborative environment and enhancing team performance.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Brainstormed and implemented creative event concepts and themes.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Developed risk management plans to minimize potential disruptions during events.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
Waitress and Bartender
Southern Stone
Bloomington, IN
01.2024 - 01.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service protocols.
- Managed multiple tables while ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Waiter
Che Bello
Bloomington, IN
12.2023 - 02.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Provided exceptional service to high volume of daily customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Back of House Team Member/Front of House Employee
McAllister's Deli
Bedford, IN
04.2018 - 08.2023
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Monitored stock levels and communicated when ordering was required.
- Set up serving stations prior to meal service periods.
- Transported prepared meals from the kitchen to dining areas for service.
- Served customers at counters in an attentive and courteous manner.
- Assisted in resolving guest complaints related to the quality of food served.
- Followed correct cash handling procedures while processing payments from guests.
- Substituted for or assisted other cooks during emergencies or rush periods.
- Maintained a clean and sanitary work environment, conducting end-of-day cleaning procedures.
- Prepared food items following standardized recipes to maintain quality and consistency.
- Operated kitchen equipment ensuring safety and compliance with health regulations.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05-2021
Skills
- Order Taking
- Price memorization
- POS operation
- Compliance standards
- Data Gathering
- Observational skills
- HIPAA Compliance
- Early Childhood Development
- Classroom Instruction
- Infant Care
- Event planning
- Time management
- Guest relations
- Event setup and breakdown
- Corporate events planning
- Catering coordination
- Attention to detail
Accomplishments
- Employee of the month
- Core 40 Diploma
- Competitive swimming
Affiliations
- Photography
- Club Sports
- Swimming
Certification
Liqour License
Interests
Timeline
Event Coordinator
Garnish Catering
02.2025 - Current
Waitress and Bartender
Southern Stone
01.2024 - 01.2025
Restaurant Waiter
Che Bello
12.2023 - 02.2024
Back of House Team Member/Front of House Employee
McAllister's Deli
04.2018 - 08.2023
High School Diploma -
Bedford North Lawrence High School
Employee of the Month
I received employee of the month for two months in a row at Garnish catering for my attention to detail and ability to solve problems that may arise during events, as well as my skills with training and serving with positivity and determination.