Kaitlyn Harper
Chesterfield,VA
Summary
Methodical medical records clerk provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Patient Service Representative
Virginia Physicians For Women
04.2014 - 01.2017
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
Patient Service Representative
PartnerMD
08.2012 - 03.2014
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EMDs to schedule appointments.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Health Information Management -
Laurel Ridge Community College
Middletown, VA05.2024
No Degree - Medical Coding
J Sargeant Reynolds Community College
Richmond, VA05.2022
Skills
- HIPAA Compliance
- Effective problem solving
- Office Administration
- Insurance Verification
- ICD-10-CM Coding
- Healthcare Reimbursement
Certification
- RHIT - Registered Health Information Technician
Timeline
Lead Patient Service Representative
Virginia Physicians For Women
04.2014 - 01.2017
Patient Service Representative
PartnerMD
08.2012 - 03.2014
Health Information Management -
Laurel Ridge Community College
No Degree - Medical Coding
J Sargeant Reynolds Community College
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