Kaitlyn Hartsell
Cassopolis,MI
Summary
Seasoned Fiber Facilities Coordinator with a proven track record at Midwest Energy & Communications, adept in building operations and database oversight. Excelled in cross-functional project coordination, achieving timely project completions and enhancing customer service. Demonstrates exceptional task management and clear communication, ensuring operational excellence and innovative problem-solving. Skilled in coordinating day to day tasks and resources as well as outside contractor support for complex services and repairs. Dedicated to keeping operations seamless for team members and customers.
Overview
6
6
years of professional experience
Work History
Fiber Facilities Coordinator
Midwest Energy & Communications
Cassopolis, MI
08.2022 - Current
- Collaborated with other departments on fiber-built projects that required cross-functional coordination.
- Handled maintenance and damage repair demands by scheduling and dispatching emergency repairs.
- Coordinating and scheduling multiple individuals' calendars and appointments.
- Managed and approved contractor invoices.
- Code/Approve credit card receipts.
- Coordinated maintenance activities with outside contractors to ensure the timely completion of projects.
- Prioritized and organized tasks to efficiently accomplish construction goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Solutions Agent
Midwest Energy Cooperative
Cassopolis, MI
11.2020 - 08.2022
- Deliver First-Class innovations and solutions while assisting customers with electric/propane/internet services
- Monitored incoming calls, emails, and chats to ensure timely response to customers' queries.
- Promoted available products and services to customers during service, account management and order calls.
Maintenance Worker
City of Dowagiac
Dowagiac, MI
08.2020 - 10.2020
- Routinely check facilities for cleanliness, safety and regular operation, indoor/outdoor
- Seasonal Position
Maintenance Worker
City of Dowagiac
Dowagiac, MI
05.2019 - 08.2019
- Routinely check facilities for cleanliness, safety and regular operation, indoor/outdoor
Desk clerk
Southwestern Michigan College
Dowagiac, MI
09.2019
- Greet students/staff and check fitness equipment for cleanliness and safe operation
- Inventoried and ordered materials, supplies and services.
Education
Associate Degree - General Studies
Southwestern Michigan College
Dowagiac, MI01.2021
High School Diploma -
Ross Beatty High School
Cassopolis, MI01.2019
Skills
- Building operations
- Database oversight
- Proficient in Microsoft Office products
- Exceptional at managing tasks
- Organized
- Clear and concise communication abilities
References
- Todd McCabe, Director of Fiber Operations, Midwest Energy & Comm, 812-327-1029
- Sara Gainey, Pokagon Tribal Police, Dowagiac, MI, 616-889-8958
Timeline
Fiber Facilities Coordinator
Midwest Energy & Communications
08.2022 - Current
Customer Solutions Agent
Midwest Energy Cooperative
11.2020 - 08.2022
Maintenance Worker
City of Dowagiac
08.2020 - 10.2020
Desk clerk
Southwestern Michigan College
09.2019
Maintenance Worker
City of Dowagiac
05.2019 - 08.2019
Associate Degree - General Studies
Southwestern Michigan College
High School Diploma -
Ross Beatty High School
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