Kaitlyn Hayes
Greenville,NC
Summary
Graduated from East Carolina University with a Bachelor's degree in Psychology. Currently enrolled in the Master of Social Work Program at East Carolina University. Demonstrates strong interpersonal, organizational, teamwork and leadership skills. Is very empathetic and compassionate. Experienced in customer service, team collaboration, and time management, with a proven ability to excel in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server/Lead Hostess
The Rickhouse
Greenville, NC
02.2023 - Current
- Delivered exceptional service to customers in a high-volume restaurant environment.
- Trained and supervised new host and server staff to ensure operational efficiency.
- Managed seating arrangements to optimize table turnover and customer satisfaction.
- Transitioned to server role, excelling in upselling techniques and customer relations.
Sales Associate
Cato Fashions
Williamston, NC
02.2022 - 08.2022
- Operated cash registers for purchases and returns, ensuring accurate transactions.
- Delivered personalized customer service by assisting with product selection and inquiries.
- Managed inventory by unloading shipments and restocking merchandise.
Mowed Grass and Babysat
Williamston, NC
- Shows reliability and trust
- Capable of working with the schedule of others
Education
Master of Social Work Program -
East Carolina University
Greenville, NC05.2027
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05.2025
Honors Graduate -
Riverside High School
Williamston, NC06.2022
Skills
- Customer Service
- Interpersonal Communication
- Empathy
- Compassion
- Time Management
- Multitasking
- Microsoft Office Suite
- Team Collaboration
- Leadership
- Problem-Solving
- Adaptability
- Cash Handling
- Point-of-Sale Operations
- Food Service
- Hospitality
- Food safety
- Front-of-house display creation
- Banquet coordination
- Professional appearance
Volunteer Experience
- Williamston House Assisted Living, Williamston, NC, Volunteer, Assisted with recreational activities for residents, promoting social engagement and well-being., Provided support during events and helped maintain a welcoming environment.
- Williamston Primary School, Williamston, NC, Volunteer, Assisted teachers with classroom activities, tutoring, and organizing educational materials., Supported children’s learning and development in a structured environment., Helped with Field Day and played with the children.
- Joy Community Soup Kitchen, Greenville, NC, Volunteer, Prepared and served meals to community members in need., Collaborated with a team of volunteers to ensure efficient food distribution and a positive atmosphere.
Certifications Licenses Degrees
- Microsoft Office Specialist in Word & PowerPoint
- ACT WorkKeys National Career Readiness Certificate (NCRC)
- Bachelor of Arts in Psychology
Accomplishments
- Member of the National Honors Society (High School & College)
- Honors Graduate with a 4.2 GPA (High School)
- Leadership roles in softball and volleyball teams
- Recipient of The Frances Barnes Scholarship
Timeline
Server/Lead Hostess
The Rickhouse
02.2023 - Current
Sales Associate
Cato Fashions
02.2022 - 08.2022
Mowed Grass and Babysat
Master of Social Work Program -
East Carolina University
Bachelor of Arts - Psychology
East Carolina University
Honors Graduate -
Riverside High School
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