Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PHASJA KELLEY

Encino,CA

Summary

Excellent reputation for resolving problems and improving customer satisfaction. Clear understanding and execution of hospitality and professional communication and training in team development. Motivated to learn, grow and excel in the service industry. I am self-motivated and professional with 5 years of expertise in customer service, sales, inventory, stocking, and maintaining store compliance. Proven ability to manage multiple projects while meeting challenging deadlines in school and the workplace.

Overview

7
7
years of professional experience

Work History

Server/Lead Hostess

Buffalo Wild Wings
02.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Motion Fridays
12.2022 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Assistant Varsity Dance Coach

Notre Dame High School
08.2021 - 06.2023
  • Prepares the unit for independent performance and competition, as well as performances integrated within the larger marching band
  • Monitored team practices to establish high level of performance.
  • Helps team member grow and evolve in the dance program by teaching and educating athletes in dance guard techniques
  • Maintains strong interpersonal skills and cooperative working relationships with students, parents, staff, and administration from diverse socioeconomic and cultural backgrounds.

Shift Lead Server

NORMS Restaurants
06.2021 - 03.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Event Catering Coordinator and Server

Twilight Catering
02.2017 - 02.2022
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Multitasking in front and back of house and handling pressure well during high volume

Education

Bachelor of Science - Neuroscience

Washington State University
Pullman, WA
06.2024

Skills

  • Guest Service
  • Solution Oriented
  • Interactive Communication Skills
  • Flexibility Diligent
  • High Volume
  • Food Service
  • Billing and Payment Processing

Languages

English
Native or Bilingual
French
Elementary

Timeline

Server

Motion Fridays
12.2022 - 08.2023

Server/Lead Hostess

Buffalo Wild Wings
02.2022 - Current

Assistant Varsity Dance Coach

Notre Dame High School
08.2021 - 06.2023

Shift Lead Server

NORMS Restaurants
06.2021 - 03.2022

Event Catering Coordinator and Server

Twilight Catering
02.2017 - 02.2022

Bachelor of Science - Neuroscience

Washington State University

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PHASJA KELLEY