Kaitlyn Hill
Battle Ground,WA
Summary
Experienced in customer service, conflict resolution, and relationship-building. Empathetic and friendly professional with expertise in effective communication, problem-solving, and ensuring customer satisfaction and loyalty. Known for creating a calm environment, attention to detail, and active collaboration with team. Seeking to apply valuable skills in a new field while upholding highest standards of service.
Overview
6
6
years of professional experience
Work History
Dog Groomer in Training & Retail Reception
The Civilized Wolf
07.2022 - Current
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Handled up to 80 phone calls daily as receptionist and booked balanced, manageable days for groomers.
- Led customer management of over 600 grooming clients and greeted retail customers by name even a year after their last visit.
Print and Marketing Supervisor
Staples
11.2020 - 07.2021
- Leveraged knowledge of products and passionate attitude to drive loyalty, gained 60 new repeat clients in 8 months.
- Initiated department utilization of external agencies, increased production capacity and profit by 25%.
- Collaborated with clients from initial concept to final product, helped 9 new small businesses design brand identity.
Invasive Species Technician Team Lead, Seasonal
Clark Public Utilities
06.2020 - 11.2020
- Trained and coordinated team of 8 Americorps in office and field.
- Monitored progress towards grant metrics by synthesizing data in arcGIS and helping supervisor write quarterly reports.
- Designed and won grant funding for a new landscape restoration approach.
Aerial Ropes Instructor
HighTrek Adventures
03.2019 - 03.2020
- Instructed and supervised groups of up to 24 children and ensured constant customer safety and comfort.
- Led team building exercises for groups of up to 200 from companies including Microsoft and Amazon.
Education
Bachelor of Science - Earth Space Sciences, Environmental Focus
University of Washington
Seattle, WA08-2020
Skills
- Customer Service
- Communication
- Patience and Empathy
- Leadership & Teamwork
- Problem Solving
- Detail Oriented
Timeline
Dog Groomer in Training & Retail Reception
The Civilized Wolf
07.2022 - Current
Print and Marketing Supervisor
Staples
11.2020 - 07.2021
Invasive Species Technician Team Lead, Seasonal
Clark Public Utilities
06.2020 - 11.2020
Aerial Ropes Instructor
HighTrek Adventures
03.2019 - 03.2020
Bachelor of Science - Earth Space Sciences, Environmental Focus
University of Washington
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