Kaitlyn Howard
Sandusky
Summary
Hard-working, dedicated worker with 5 years of customer service experience, and 3 years of management experience. Committed to providing the best service possible at any time.
Overview
6
6
years of professional experience
Work History
Maintenance Technician
Walmart
Sandusky
09.2025 - Current
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Trained new staff on safety procedures and maintenance protocols effectively.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Maintained cleanliness and sanitation of public areas and restrooms.
- Operated cleaning equipment, including floor scrubbers and vacuums.
- Managed waste disposal following environmental regulations and best practices.
- Restocked cleaning supplies to ensure availability for daily tasks.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Sweep, mop and vacuum floors of all areas.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Assistant General Manager
Dollar Tree
Sandusky
07.2025 - 09.2025
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels and conducted audits to optimize stock availability.
- Led team development initiatives, enhancing staff training and performance.
- Streamlined cashiering processes, improving transaction times and accuracy.
- Implemented customer service strategies, boosting overall store ratings.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels to maintain product availability on shelves.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
Shift Supervisor
Family Entertainment Group
Sandusky
01.2022 - 07.2025
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Fostered a positive team environment, enhancing morale and collaboration among staff for improved performance.
Trainer
Family Entertainment Group
Sandusky
06.2021 - 01.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed lesson plans, instructional materials and written practice tests.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized a variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
Arcade Attendant
Family Entertainment Group
Sandusky
07.2020 - 01.2021
- Maintained appearance of arcade floor and surrounding areas, cleaning surfaces, counters and equipment.
- Developed knowledge of games, attractions, and current and upcoming events to effectively communicate to guests.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Answered guest questions to provide fun game experience.
Education
High School -
North Mesquite High School
Mesquite, TXSkills
- Customer Service
- Time Management
- Preventive maintenance
- Management
- Safety procedures
- Hazardous materials management
- Routine inspections
- Cleaning protocols
- Inventory management
- Technical troubleshooting
- Problem solving
- Effective communication
Timeline
Maintenance Technician
Walmart
09.2025 - Current
Assistant General Manager
Dollar Tree
07.2025 - 09.2025
Shift Supervisor
Family Entertainment Group
01.2022 - 07.2025
Trainer
Family Entertainment Group
06.2021 - 01.2022
Arcade Attendant
Family Entertainment Group
07.2020 - 01.2021
High School -
North Mesquite High School