Kaitlyn Hurlbut
Bulverde
Summary
Detail-oriented professional with strong experience in customer service, inventory management, and team training. Skilled in cash handling, POS systems, and maintaining safety protocols. Background in clinical exercise science, coaching, and physical therapy volunteering, with proficiency in iOS, Windows, MS Office, Google Drive, Adobe Photoshop, and Illustrator. Quick learner with excellent organizational and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Natural Bridge Caverns
06.2021 - Current
- Develop, update, and distribute comprehensive training packets for new hires and team leads.
- Perform daily accounting checks to ensure transaction accuracy and resolve discrepancies.
- Conduct regular inspections, perform minor repairs, or coordinate with service providers for major issues.
- Utilize Excel spreadsheets and other tracking methods to manage inventory and monitor performance metrics.
- Organize and coordinate special events to boost customer engagement and support company initiatives.
- Operate the gift shop cash register, handle transactions accurately, and deliver excellent customer service.
- Maintain cleanliness and restock retail gift shop items to ensure a well-organized shopping environment.
Tour Guide
Natural Bridge Caverns
01.2020 - 06.2021
- Use and maintain any necessary tour equipment, such as lighting and audio systems, to enhance the tour experience.
- Conduct informative and engaging tours of the cave, highlighting key features, geological formations, and historical facts.
- Ensure the safety of visitors by following established protocols, conducting safety briefings, and addressing any potential hazards.
- Ensure guests have a private and one-of-a-kind experience
- Encourage guests to cavern tours, food items, and retail items in order to promote company revenue
- Offer exceptional customer service, answering questions, addressing concerns, and ensuring a positive experience for all visitors.
- Assist in maintaining the cleanliness and integrity of the cave environment, including managing visitor impact and reporting any maintenance needs.
Education
Bachelor of Science - Exercise And Sports Science
Texas State University
San Marcos, TX12.2024
Associate of Arts - Liberal Arts And General Studies
St. Phillip’s College
San Antonio, TX05.2022
High School Diploma -
Memorial Early College High School
New Braunfels, TX05.2022
Skills
- Honest and dependable in all professional responsibilities
- Experienced with iOS, Windows, MS Office Suite, Google Drive, Adobe Photoshop, and Adobe Illustrator
- Proficient in managing and tracking inventory
- Skilled in overseeing cash handling procedures
- Completed 80 hours of clinical exercise science experience
- Assisted in coaching a college weightlifting class, supporting athletes with training and technique
- Volunteered at a physical therapy clinic, gaining hands-on experience in patient care and rehabilitation
Timeline
Retail Supervisor
Natural Bridge Caverns
06.2021 - Current
Tour Guide
Natural Bridge Caverns
01.2020 - 06.2021
Bachelor of Science - Exercise And Sports Science
Texas State University
Associate of Arts - Liberal Arts And General Studies
St. Phillip’s College
High School Diploma -
Memorial Early College High School
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