Ny'Jah Johnson
Chula Vista,CA
Summary
I am a retail sales professional with extensive experience in product placement, merchandising, inventory management, and shipment processing. I am a reliable, top-notch sales associate with excellent customer service skills and a talent for building strong relationships. I am dedicated to providing comprehensive service and ensuring customer satisfaction. I have an in-depth understanding of sales strategy, payment processing, and cleaning techniques.
I am a trustworthy and upbeat candidate with a superior work ethic, excellent time management, and problem-solving skills. I am skilled in managing multiple priorities with a positive attitude and am willing to take on additional responsibilities to meet team goals.
I am an organized and dependable relationship-builder who desires to seek and maintain a full-time position that offers professional challenges. I am knowledgeable about product merchandising and can maintain high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
I have experience working in dynamic, high-performance environments and am skilled in processing transactions, handling cash, using registers, and arranging merchandise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
H & M Department Store
San Diego, CA
10.2021 - Current
- Answered questions about store policies and addressed customer concerns
- Maintained clean sales floor and straightened and faced merchandise
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Helped customers complete purchases, locate items, and join reward programs
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Greeted customers and helped with product questions, selections, and purchases.
Volunteer
UCSD
San Diego, CA
06.2020 - 01.2021
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Maintained clean, neat, and operational facilities to serve program needs
- Assisted with special events and programs
- Guided troubled individuals to tools and resources necessary for healing
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Assisted clients with obtaining housing, employment and support resources
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
Bachelor of Arts - Psychology
San Jose University
12.2023
Skills
- Ability to communicate, lead, and execute company goals in a team-orientated environment
- Ability to prioritize, multitask, and manage deadlines
- Ability to take initiative and make critical decisions based on assigned responsibilities
- Honest, dependable, detail-oriented, adaptable, cooperative, and energetic
- Ability to function proficiently in high-pressure situations
- Ability to apply problem-solving skills efficiently and effectively with minimal supervision
- Teamwork and Collaboration
- Professional oral and written communication skills
- Excellent analytical, investigative, organizational, and time management skills
- Positive and Professional
Certification
- College of Science Dean's Scholar
Accomplishments
- 3.347 GPA
Timeline
Retail Sales Associate
H & M Department Store
10.2021 - Current
Volunteer
UCSD
06.2020 - 01.2021
Bachelor of Arts - Psychology
San Jose University
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