- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
- Yoga
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
- Reading
- Animal Care
- DIY and Home Improvement
- Mindfulness Practices
Kaitlyn Jacobs
Springfield,IL
Summary
Proven team player with a track record of training peers across various stations at Portillos, demonstrating exceptional patience and knowledge. Excelled in customer engagement and problem-solving, significantly enhancing customer satisfaction. Skilled in multitasking and maintaining high standards of cleanliness and sanitation, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Portillos
Springfield, IL
10.2022 - Current
- Have trained multiple people on multiple stations including front cash, outside cash, baking, beef, broiler, salads, hot dogs, etc which requires a lot of patience and knowledge!
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Assisted in making of orders including cooking, assembly, packaging, bagging, etc..
Crew Member
Mcdonalds
Chatham Rd And Freedom Dr
10.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Able to really learn patience and customer service.
- Dealt with a big variety of customers/ people and began to collect knowledge on how to handle unhappy customers etc.
- Overall earned problem solving skills.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
LLCC High School Diploma
LLCC12-2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Customer engagement
- Time management
- Cash handling
- Problem-solving
- Food handling
- Teamwork and collaboration
- Positive attitude
- Reliability and punctuality
Interests
Timeline
Crew Team Member
Portillos
10.2022 - Current
Crew Member
Mcdonalds
10.2021 - 06.2022
High School Diploma -
LLCC High School Diploma