Kaitlyn Joyner
Lucama,NC
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Team Lead
Sheetz
Wilson, NC
02.2021 - 04.2023
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Monitored team progress and enforced deadlines.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Cashier
Walmart
Wilson, NC
05.2019 - 01.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Associate of Arts -
Johnston Community College
Smithfield, NC05.2018
Associate of Science -
Johnston Community College
Smithfield, NC05.2018
Skills
- Quality control
- Equipment maintenance
- Workplace safety
- Production monitoring
- Resource Allocation
- Training
- Issue resolution
- Safety
- Team Supervision
- Client support
- Experience in leadership
- Teambuilding
- Cash register operation
- Cash handling
- POS systems
- Cash counting machine operations
- Customer Service
- ID verification
- Merchandise restocking
- Liquor regulations and compliance
- Credit and cash transactions
- Cash management
- Cash drawer balancing
- Payment processing
- Customer assistance
- Staff mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Sheetz
02.2021 - 04.2023
Cashier
Walmart
05.2019 - 01.2021
Associate of Arts -
Johnston Community College
Associate of Science -
Johnston Community College
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