Kaitlyn Kennedy
Powell,TN
Summary
With a proven track record at ORNL Federal Credit Union, I excel in delivering exceptional customer service and managing records efficiently. My expertise in communication and attention to detail, combined with the ability to lead teams and drive customer satisfaction, showcases my skill set and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
ORNL Federal Credit Union
Oak Ridge, TN
09.2019 - 08.2020
- Resolved member issues effectively in order to maintain strong member relationships.
- Planned work schedules to maintain adequate staffing levels.
- Prepare branch budget and maintain branch expenses.
- Assist with new member accounts as well as new loan orignations and loan closings.
- Ensuring all loan closing documents are prepared as needed.
Financial Service Loan Officer
ORNL Federal Credit Union
Oak Ridge, TN
05.2017 - 09.2019
- Delivered high levels of customer service to facilitate smooth processes.
- Executed the loan origination process, ordered credit reports, interviewing member needs for accurate loan types, and checked the value of customer collateral to hold as loan security.
- Guided members through loan application initiation, filing, and closing.
- Answered member inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recordkeeping and prepare loan reports.
Teller/Backup Head Teller
ORNL Federal Credit Union
Oak Ridge, TN
10.2015 - 05.2017
- Performed special services for members, ordering bank cards and checks, and balanced daily transactions to ensure the accuracy of account information.
- Responsible for helping with branch vault and maintaining branch cash flow.
- Trained to start processing and closing new loan and new account applications.
- Offered every member exceptional service levels by remaining friendly and professional during every transaction.
Accounts Payables
Minnewawa, INC
Knoxville, TN
04.2013 - 08.2013
- Prepared reports related to customer accounts receivables on weekly basis.
- Pay due invoices.
- Managed company expenses and oversaw services provided.
- Performed daily audits of accounts receivables and payables transactions to ensure accuracy.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Prepared and processed payroll.
Bookkeeper/Cashier
Ingles Supermarket
Clinton, TN
06.2010 - 12.2012
- Prepared company financial reports.
- Ensured compliance with financial policies and regulations.
- Counted and balanced tills, as well as managed cash vault for store.
- Made daily deposits and kept cash/credit balancing reports.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
Education
Associate of Science -
Roane State Community College
Harriman, TN07-2023
Skills
- Exceptional customer service
- Works great with a team
- Recordkeeping and documentation management
- Expert communication
- Loan origination
- Attention to detail
Timeline
Assistant Branch Manager
ORNL Federal Credit Union
09.2019 - 08.2020
Financial Service Loan Officer
ORNL Federal Credit Union
05.2017 - 09.2019
Teller/Backup Head Teller
ORNL Federal Credit Union
10.2015 - 05.2017
Accounts Payables
Minnewawa, INC
04.2013 - 08.2013
Bookkeeper/Cashier
Ingles Supermarket
06.2010 - 12.2012
Associate of Science -
Roane State Community College
Similar Profiles
James GoseJames Gose
Financial Services Officer at ORNL Federal Credit UnionFinancial Services Officer at ORNL Federal Credit Union
Jessica PooreJessica Poore
Financial Services Officer at ORNL Federal Credit UnionFinancial Services Officer at ORNL Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Amanda BriggsAmanda Briggs
Luxury Timepiece Manager at Signet JewelersLuxury Timepiece Manager at Signet Jewelers
Robin WatsonRobin Watson
Licensed Practical Nurse at Quality Private DutyLicensed Practical Nurse at Quality Private Duty