Kaitlyn Kerr
Cantonment,FL
Summary
Responsible Insurance Sales Agent provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Julian Darden Agency (State Farm)
02.2022 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
Warehouse Associate
Foil Boarding Company
08.2021 - 02.2022
- Knowledge of basic power tools, Knowledge of complex power tools, Trouble shooting, Assembly of electric motors, Assembly of lithium ion batteries, Waterproofing electric motors, Packaging and shipping of final product, Basic repairs, Loading and unloading tractor trailer shipments, Scheduling pick up times for product shipment, Use of hand trucks and pallet jacks
Mortgage Processor
Navy Federal Credit Union
09.2020 - 06.2021
- Explaining loan products in detail with members to decide which product fits their needs with the mortgage application, Determining qualified interest rates that members are eligible for, Ensuring all closing fees are documented accurately, Requesting documents required for application processing and explaining why any requested documents are needed, Ordering Appraisals, Communicating throughout the loan process with the builder
- Providing updates and receiving updates on status of build, Keeping up team morale in stressful situations, Adapting to frequent policy changes and adhering to company policies, Assisting others with completing tasks, Staying up to date with all training courses to maintain compliance as well as learning new tasks
Mortgage Processor Assistant
Aerotek
03.2020 - 09.2020
- Assisting Mortgage Processors with daily tasks to alleviate workload, Follow up with Title company for all required title documents, Scrubbing loans for missing documents required for processing, Obtaining Home Insurance Policies and document member's coverage
Cargo Agent
Delta Global Services
04.2014 - 09.2020
- Booking shipments for customers, Finding the best rate for the customer, Answering phone calls, Domestic and international shipping, Direct contact with Customs and Border Protection, Both environmental security and cyber security awareness, Making online transactions and online bank deposits, Phone skills and computer skills both heavily used, After 5 months employment as a ramp agent I was promoted and sent to training to be a cargo agent for Delta Airlines, Professionalism is extremely important, Forklift operator
Education
Certificate Degree in Barbering -
Pensacola State College
Pensacola, FL05.2018
High school or equivalent -
Pace High School
Pace, FL05.2010
Skills
- Computer Skills
- Time Management
- Client Education
- Complaint Handling
- Training
- Cash Handling
- Policy understanding
- Organization
Certification
- FL Insurance Licenses - 4-40 Insurance Customer Service and Sales & 2-15 Life and Health Insurance Sales
Timeline
Insurance Customer Service Representative
Julian Darden Agency (State Farm)
02.2022 - Current
Warehouse Associate
Foil Boarding Company
08.2021 - 02.2022
Mortgage Processor
Navy Federal Credit Union
09.2020 - 06.2021
Mortgage Processor Assistant
Aerotek
03.2020 - 09.2020
Cargo Agent
Delta Global Services
04.2014 - 09.2020
Certificate Degree in Barbering -
Pensacola State College
High school or equivalent -
Pace High School
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