Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaitlyn Keys

Greater Los Angeles,CA

Summary

Dedicated to supporting the advancement of Queer and Black students in higher education. Detail-oriented team player with strong interpersonal skills. Ability to maintain a work-life balance while encouraging professional development and personal growth to all students.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Resident Director

UCLA Residential Life
09.2021 - 08.2023
  • Supervised 30 student employees with varying responsibilities such as Resident Government Council, and Resident Assistants, and provided feedback on their performance.
  • Conducted weekly staff meetings to improve resident care and satisfaction with housing experience.
  • Developed and implemented training modules on residential curriculum, stress reduction strategies, and role related expectations for incoming Assistant Resident Directors.
  • Adjudicated conduct cases with students and connected them to relevant campus resources
  • Served on additional Residential Life committees to create safe, supportive and inclusive living-learning communities that engaged residents in Academic success.

Program Implementation Lead

UCLA Residential Life
07.2022 - 07.2023
  • Communicated project updates to stakeholders at all levels.
  • Collaborated with 4 project team members to identify student needs and align them to Radical Health program goals.
  • Monitored and tracked project progress to support timely completion.
  • Led cross-functional team meetings to successfully complete IT projects on time.

Mental Health Peer

UCSB Counseling And Psychological Services
09.2018 - 07.2021
  • Collaborated with other peers to create research-based workshops educating students on topics such as Imposter Syndrome and Taming Anxiety
  • Maintained confidentiality and professional protocol during 20 minute drop-in sessions with distressed students.
  • Supported students through active listening and connecting them to campus resources.
  • Conducted mental health outreach to underserved communities on campus.

Resident Assistant

UCSB Housing And Residential Services
07.2018 - 06.2020
  • Responded to on-call emergencies, roommate conflicts, and maintenance requests.
  • Attended, participated, and contributed to weekly staff meetings addressing resident needs.
  • Assisted 60 residents in navigating university resources to ensure academic success and personal growth.
  • Supported First-Generation students and underserved communities through UCSBs Freshman Summer Start program.

Resident Assistant

Education First
06.2019 - 09.2019
  • Created social programs and weekend excursions for over 1,500 international students students from varying countries.
  • Served in the on-call duty rotation responding to building emergencies and resident disturbances.
  • Assisted residents in navigating US transportation system to explore campus and the city.

Education

Bachelor of Arts - Sociology And Applied Psychology

University of California, Santa Barbara
Santa Barbara, CA
09.2021

Skills

    Leadership

    Teamwork

    Communication

    Conflict management

    Flexibility

    Community outreach

    Analytical thinking

    Interpersonal

    Customer Service

    Active Listening

    Administrative tasks

Certification

Registered Behavior Technician

Timeline

Program Implementation Lead

UCLA Residential Life
07.2022 - 07.2023

Assistant Resident Director

UCLA Residential Life
09.2021 - 08.2023

Resident Assistant

Education First
06.2019 - 09.2019

Mental Health Peer

UCSB Counseling And Psychological Services
09.2018 - 07.2021

Resident Assistant

UCSB Housing And Residential Services
07.2018 - 06.2020

Bachelor of Arts - Sociology And Applied Psychology

University of California, Santa Barbara

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Kaitlyn Keys