Dedicated Certified Pharmacy Lead Technician skilled in customer service, problem-solving, and attention to detail. Proven ability to enhance patient care and streamline workflows.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
Fremont, OH
11.2022 - 05.2026
Assisted prescription processing workflows, reducing wait times and improving overall customer satisfaction.
Utilized pharmacy management software to track prescriptions, manage patient records, and ensure data integrity.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Team Lead
Cold Stone Creamery
Fernandina Beach, FL
06.2020 - 07.2022
Led daily operations, ensuring efficient service and product quality in high-traffic environment.
Trained team members, fostering a collaborative and supportive workplace culture
Established strong customer relationships through exceptional service delivery and engagement strategies.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Trained new team members by relaying information on company procedures and safety requirements.