Kaitlyn Knutson
Sussex
Summary
Dynamic and adaptable professional with a strong background in dental assisting and laboratory work, excelling in patient support, team collaboration, and operational efficiency. Skilled in Dentrix and digital X-Ray technology, with a proven ability to multitask, communicate effectively, and deliver exceptional service. Recognized for attention to detail, quality workmanship, and creating positive experiences that ensure customer satisfaction and comfort.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Midtown Dental Care
07.2023 - Current
- Prepared treatment rooms and sterilized instruments according to infection control protocols.
- Led assistant team and managed all office supply ordering and inventory to ensure smooth daily operations.
- Supported dental procedures by providing chairside assistance and ensuring patient comfort.
- Independently fabricated high-quality crowns, veneers, and night guards, including custom staining and finishing to match patient-specific aesthetics.
- Managed full lab workflow from models to final polish, ensuring precision, fit, and timely delivery.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Trained new staff on office procedures, equipment use, and safety protocols to enhance team efficiency.
Sales Associate
Goodwill
02.2021 - 05.2023
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized sales floor, ensuring cleanliness and proper product placement.
- Developed strong relationships with regular customers to encourage repeat business and loyalty.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Accurately handled cash, credit transactions, and balanced register at the end of shifts
- Provided friendly, personable customer service, building rapport and assisting shoppers with product questions
- Trained new associates on product knowledge, store policies, and customer engagement techniques.
Laundry Attendant
Wisconsin Athletic Club
09.2019 - 03.2020
- Operated laundry equipment efficiently to ensure timely service delivery.
- Assisted in resolving customer inquiries regarding laundry services promptly and professionally.
- Maintained cleanliness and organization of laundry area, promoting safety standards.
- Monitored inventory levels of detergents and supplies, facilitating reorder processes.
- (Position ended early due to COVID-19 closures)
Team Member
McDonald's
10.2018 - 05.2019
- Trained new team members on food safety and customer service protocols.
- Ensured efficient order processing during peak hours to enhance customer satisfaction.
- Maintained cleanliness and organization in dining areas and kitchen environments.
- Collaborated with team to streamline workflow, reducing wait times for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate Degree in Diagnostic Medical Sonography - Diagnostic Medical Sonography
Milwaukee Area Technical College
Milwaukee, WI05-2028
High School Diploma -
Wauwatosa West High School
Wauwatosa, WI06-2023
Skills
- Engaging & Outgoing personality
- Strong multitasking
- Clear and effective communication
- Cross-training capabilities
- First aid training
- Proficient in Dentrix
- Digital X-ray proficiency
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Dental Assistant
Midtown Dental Care
07.2023 - Current
Sales Associate
Goodwill
02.2021 - 05.2023
Laundry Attendant
Wisconsin Athletic Club
09.2019 - 03.2020
Team Member
McDonald's
10.2018 - 05.2019
Associate Degree in Diagnostic Medical Sonography - Diagnostic Medical Sonography
Milwaukee Area Technical College
High School Diploma -
Wauwatosa West High School