Kaitlyn Koenig-Lane
Bayville,USA
Summary
Hardworking and reliable Manager focused on going above and beyond to support team and serve customers. Well trained and offering top-notch management and customer service abilities. Motivated to continue to learn and grow as a Project Manager professional.
Overview
11
11
years of professional experience
Work History
Team Lead Consultant
Scentsy, USA
Meridian, ID
04.2018 - Current
- Communicated regularly with external and internal customers to understand and meet their needs.
- Participated in seminars and additional training to expand knowledge and skills.
- Followed established guidelines and procedures.
- Manages a team of 7 and helps those consultants to meet/exceed their goals
Stay at Home Parent
Stay At Home Mom
03.2018 - Current
- Managed daily household operations, ensuring efficient scheduling of activities and responsibilities.
- Developed and implemented educational activities to promote child development and learning.
- Coordinated family logistics, including appointments, transportation, and meal planning.
- Supervised children's extracurricular involvement, fostering skills in teamwork and leadership.
- Established routines that enhanced organization and time management within the household.
- Mentored children in problem-solving and decision-making through guided discussions and activities.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Owner/Operator
Your Hearts Desire, Too!
Bayville, NJ
10.2015 - Current
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Built successful business, growing business 87% within two years.
- Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration.
Office Manager
Png Landscape Design
Toms River, NJ
10.2021 - 03.2023
- Streamlined office operations by implementing efficient scheduling and task management protocols.
- Coordinated team communication to enhance collaboration among design staff and contractors.
- Managed vendor relationships, ensuring timely delivery of materials and services for projects.
- Oversaw budgeting and expense tracking to maintain financial accuracy in office operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Retail Personal Banker
Santander Bank, USA
Howell, NJ
02.2017 - 08.2018
- Recommended banking products and services to members based on individual requirements.
- Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings.
- Tracked changing retail consumer and small business products to offer each customer optimized solutions.
- Collaborated across departments to process investment, mortgage, and insurance documentation.
- Evaluated consumer loan applications per consumer lending policies and underwriting guidelines to make correct decisions.
- Prepared investment performance reports, financial summaries and income projections to educate clients about the state of their finances.
Education
Certificate - Dental Assistant and X-Ray
Ocean County Vocational School
Toms River, NJ05-2009
Skills
- Balance accounts
- Customer relations
- Verbal communication
- Organization
- Prioritization
- Motivation
- Training
- Problem-solving
- Task prioritization
Timeline
Office Manager
Png Landscape Design
10.2021 - 03.2023
Team Lead Consultant
Scentsy, USA
04.2018 - Current
Stay at Home Parent
Stay At Home Mom
03.2018 - Current
Retail Personal Banker
Santander Bank, USA
02.2017 - 08.2018
Owner/Operator
Your Hearts Desire, Too!
10.2015 - Current
Certificate - Dental Assistant and X-Ray
Ocean County Vocational School