Kaitlyn Kowalski
Macomb
Summary
I am an ambitious and dedicated worker with a drive to further my own success and knowledge. I love to exceed expectations and apply myself to any challenge. I am very flexible and adapt to any situation quickly and smoothly.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Fulfillment Expert
Target
Macomb
10.2023 - 12.2025
- Searched for product in store in a timely manner for guests
- Completed orders on time and accurately
- Exceed personal work statistics for the day, week, month
- Work in a fast paced environment
- Work independently and complete all assigned tasks daily
- Work well with a team to locate items
- Manage time accordingly
- Pack and ship online orders under a time limit
- Work on feet for extended periods of time
Server
Joey Bs Public House
Sterling Heights
10.2024 - 06.2025
- Delivered exceptional customer service by actively engaging with patrons, enhancing their dining experience and fostering repeat visits.
- Managed multiple tables efficiently, leading to timely order fulfillment and noticeably improved customer satisfaction ratings.
- Worked closely with kitchen staff to ensure accurate and prompt delivery of orders, strengthening team dynamics and operational flow.
- Trained new staff on menu items and service protocols, contributing to a cohesive team environment and consistent service quality.
- Maintained accurate records of orders and transactions, ensuring financial integrity and compliance with restaurant policies.
Gas Dock Attendant
Safe Harbor Jefferson Beach
Saint Clair Shores
04.2023 - 11.2024
- Opened store in morning
- Responsible for counting drawers and keeping track of store funds for the day
- Restocking items on shelves and coolers
- Greeting customers and making conversation
- Provided Hospitality and excellent service
- Authorizing pumps with care
- Answering the phone and providing customers with information
- Maintaining general cleanliness (store duties, emptying all trash around marina, pumping out building waste tanks, etc.)
- Operate cash registers and transactions
- Handle requests and complaints professionally and with care
- Enforced safety for persons out on the water
- Work on feet for long periods of time
- Closed store and performed all duties necessary
- Worked great independently and with a team of others
- Had to have great time management
- Upsold items and food in store
- Made sure we had fresh popcorn and coffee provided for customers
Stewardess
More ll Dew
Saint Clair Shores
06.2024 - 09.2024
- Made sure guests felt acquainted and cared for
- Set up space organized and cleaned
- Met guests every need during charters
- Ensured safety on the boat at all times
- Served food and drink to guests party sizes of 12 and above
- Mixed and served drinks for guests
- Assisted with after cleanup of the boat
- In charge of line work taking off and docking the boat
Banquet Server
Macray Harbor
Harrison
08.2023 - 04.2024
- Replenished buffet lines with fresh foods as needed
- Set up stations for serving meals according to established guidelines
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories
- Served orders by picking up and delivering selections from kitchen
- Provided exceptional service to high volume of daily customers
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished
- Upheld exceptional food, beverage and service standards to surpass customer expectations
Server
Jamboozies Bar
Utica
08.2023 - 04.2024
- Greeted guests warm and welcoming
- Took orders efficiently and correctly
- Accommodated guests with allergies
- Served alcohol
- Multitasked throughout shift
- Made sure guests were happy and content
- Handled cash and credit cards/ POS system
- Cleaned area bussed tables
- Closed restaurant during late hours
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Sales Associate
Express
Macomb
10.2022 - 04.2023
- Greeted customers with a smile
- Upsold clothes and other merchandise
- Assisted with counting drawer and keeping track of funds
- Worked at multiple locations
- Trained new employees
- Helped with floor displays and setting them up
- Assisted in store promotions capturing photos and modeling brand clothes for company
- Kept store clean (sweeping, dusting, wiping down counters)
- Organizational skills used folding clothes and keeping displays neat
- Running go backs out on the floor
- Make conversation with customers and help them choose what makes them feel best
Hostess & Togo Specialist
Bubba's 33
Macomb
10.2021 - 10.2022
- Answered phone calls to take reservations and address guest questions and concerns
- Provided excellent customer service
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Maintained a clean and neat restaurant space for everyone
- Bagged online orders and ensured every order had all items
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Rolled silverware
Team Member
Tropical Smoothie
Macomb
03.2021 - 10.2021
- Performed opening and closing duties, including store cleaning and restocking
- Sorted, labeled, and dated merchandise to prevent expirations and product losses
- Made smoothies based off customer preferences
- Worked well as a team with others
- Cooked food based off customer preferences
- Washed dishes
- Mopped floors
- Cleaned bathrooms thoroughly
- Ran cash register and took customer orders
- Handled cash, credit cards, and counting change
Education
Dakota Highschool
Macomb, MISkills
- Customer Service
- Multitasking
- Time Management
- Organizational Skills
- Reliability
- Self Motivation
- Attention to detail
- Complaint handling
- Upselling
- Cross selling
- Adaptability
- Flexibility
Additional Information - Private Practice Personal Assistant
Specialize in Admin work, Financial Overseeing, Travel arrangements, Schedule Organization, Etc..
Timeline
Server
Joey Bs Public House
10.2024 - 06.2025
Stewardess
More ll Dew
06.2024 - 09.2024
Fulfillment Expert
Target
10.2023 - 12.2025
Banquet Server
Macray Harbor
08.2023 - 04.2024
Server
Jamboozies Bar
08.2023 - 04.2024
Gas Dock Attendant
Safe Harbor Jefferson Beach
04.2023 - 11.2024
Sales Associate
Express
10.2022 - 04.2023
Hostess & Togo Specialist
Bubba's 33
10.2021 - 10.2022
Team Member
Tropical Smoothie
03.2021 - 10.2021
Dakota Highschool