Kaitlyn Kresge

-Oversee shipping department

-Communicate with customer service reps to ensure customers got everything they needed correctly.

-Pick, pack, and ship products and build pallets ass needed.

- Receive in product, place orders for needed materials, load and unload trucks

- General warehouse duties

• Operate fork life
• Properly inspect, count, move, and put material away
• Gather materials needed to assemble work orders
• Load and unload trucks

• Pick, pack, and ship out product
• Properly pull and put product away.
• Print, pick for, and build work orders.
• Load and unload trucks using a fork lift.
• Receive in PO's and RMA's
• Schedule pallets to be picked up

• Keep contact with customers regarding their repairs and acquire payment information.
• Receive in parts and add them to system.
• Create certifications of calibration, create shipping labels, and safely package equipment for return.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Photographed preschool students.
• In charge of organizing, cleaning, and maintenance on company provided equipment.
• Assisted parents, teachers, and directors with any questions or concerns they had.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Developed strong relationships with clients through clear communication and professionalism.

• Organized pallets to keep them from being in the way of other equipment drivers.
• Checked equipment before using to be sure it was safe and functioning.
• Scanned and moved pallets to proper locations on the shipping dock.

• Boxed and shipped out customer orders.
• Kept up rate in a fast paced work environment.
• Kept area clean and well stocked.
• Assisted in maintaining a safe working environment by following established workplace safety guidelines.

• Scanning unopened freight and placing into designated boxes.
• Kept up on rate in a fast paced work environment.
• Kept a constant freight flow

• Organized racks of clothing and properly restock if needed.
• Provided customers with information on products they had interest in.
• Answer phone calls and assist customers with questions or concerns.
• Kept track of inventory to keep what was needed in stock.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.

• Helped manage a team of six associates.
• Kept time management on rides to give accurate wait times.
• Informed customers on what speedpass was and how it could help with their day at the water park.
• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.