Summary
Overview
Work History
Education
Skills
Professional Skills
Interests
References
Timeline
Generic

Kaitlyn Lacey

Woodbridge,VA

Summary

Excelled at Mission BBQ by enhancing brand awareness and mentoring staff, showcasing key strengths in customer service and staff training. Achieved operational excellence and positive brand image through strategic decision-making and conflict resolution. Skilled in schedule management and sales techniques, consistently prioritizing efficiency and team development. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Private Nanny

Kimberly Morning
Woodbridge, Virginia
03.2020 - Current
  • Assisted with homework, tutoring and school projects as needed.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Engaged with children on individual basis to build positive, trusting relationships.

Hourly Manager

Mission BBQ
Woodbridge, Virginia
07.2017 - Current
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with industry regulations and company policies.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached, mentored and trained team members in order to improve their job performance.

Seasonal Barista

Sassafras
Farmville, Virginia
01.2019 - 07.2019
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Seasonal Hostess

Effingham's
Farmville, Virginia
01.2019 - 07.2019
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped service staff handle demand by distributing food and beverages.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Coordinated dining room staff workflow to foster prompt and courteous service.

Education

Bachelor of Science - Integrated Environmental Science

Longwood University
Farmville, VA
08-2022

Skills

  • Relationship building
  • Conflict resolution
  • Work prioritization
  • Customer service
  • Decision-making
  • Staff training and development
  • Sales techniques
  • Brand Representation

Professional Skills

  • R Studio
  • Microsoft Office (Excel, Powerpoint)
  • ArcGIS

Interests

Planting pollinator gardens

Reading

References

References available upon request.

Timeline

Private Nanny

Kimberly Morning
03.2020 - Current

Seasonal Barista

Sassafras
01.2019 - 07.2019

Seasonal Hostess

Effingham's
01.2019 - 07.2019

Hourly Manager

Mission BBQ
07.2017 - Current

Bachelor of Science - Integrated Environmental Science

Longwood University

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Kaitlyn Lacey