Kaitlyn Lassiter
Melbourne,FL
Summary
Highly organized and self driven dispatcher with 3 years of customer service experience. Proficient in coordinating and managing schedules, flights, and logistics. Demonstrated ability to handle high-pressure situations and prioritize tasks in a fast-paced environment. Strong problem solving skills and attention to detail. Seeking a position where I can leverage my expertise to streamline operations and enhance customer service.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher
Melbourne Flight Training
Melbourne, FL
09.2022 - Current
- Schedule flights, lessons, and meetings requested in person and over the phone.
- Conducted tours of the facility and answered questions students and customers had about training.
- Controlled/tracked student schedules to ensure that they were on track for graduation.
- Controlled scheduled maintenance of planes & reported aircraft maintenance issues to mechanics.
- Create & implement new processes for the company to run more smoothly.
- Train new hires on all dispatching processes.
- SEVIS Designated School Officer.
Apparel Sales Associate
Bass Pro Shops
Palm Bay, FL
01.2021 - 09.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted with weekly inventory management tasks.
Cashier
Michaels Craft Store
Palm Bay, FL
11.2019 - 01.2021
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted and balanced cashier drawers.
- Assisted in the training of new cashiers and employees.
Education
Associate of Arts -
08-2022
- 3.42 GPA
- 2018-2022 - Dean's List
High School Diploma -
08-2021
- 3.42 GPA
- 2018-2022 - Dean's List
- ITG Realty Scholarship Recipient
Skills
- Scheduling Expertise
- Training New Hires
- Critical Thinker
- Microsoft Office Certified
- Multitasking Skills
- Fast-Paced Learner
References
References available upon request.
Timeline
Lead Dispatcher - Melbourne Flight Training
09.2022 - Current
Apparel Sales Associate - Bass Pro Shops
01.2021 - 09.2022
Cashier - Michaels Craft Store
11.2019 - 01.2021
Eastern Florida State College - Associate of Arts,
Melbourne Highschool - High School Diploma,
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