Kaitlyn Latorre
Rochester,NY
Overview
2
2
years of professional experience
Work History
Residence Director
St. John Fisher University
08.2022 - Current
- Assisted residents with transitioning into a new living environment and maintained strong relationships with residents.
- Facilitated semesterly trainings for Resident Assist.
- Managed a team of 6 Resident Assistants overseeing a hall of roughly 140 residents.
- Managed budgets and purchasing for Resident Assistant activities and programs.
- Supported personal needs of residents dealing with diverse conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
CIT Helpdesk Manager
SUNY Geneseo Computing & Information Technology
01.2022 - 05.2022
- Documented support interactions with faculty, staff, and students for future reference.
- Identified and solved technical issues using a variety of diagnostic tools and tactics.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Recruited, trained, and supported help desk technicians and representatives.
Assistant Resident Director
SUNY Geneseo Residence Life
12.2021 - 05.2022
- Assisted students in handling tough situations to resolve problems.
- Fostered a productive and supportive environment for academic and social success.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Guided students to integrate into both academic and social communities on campus.
- Mediated conflict to provide a safe and secure environment through policy enforcement.
Education
Bachelor of Arts - Biology
SUNY College At Geneseo
Geneseo, NY05.2022
Skills
- Attention to Detail
- Crisis Management
- Collaborative Media (Asana, Miro, Slack, & Teams)
- Proficiency in Google Workspace & Microsoft Office
- Safe Zone Trained
- Verbal and Written Communication
Timeline
Residence Director
St. John Fisher University
08.2022 - Current
CIT Helpdesk Manager
SUNY Geneseo Computing & Information Technology
01.2022 - 05.2022
Assistant Resident Director
SUNY Geneseo Residence Life
12.2021 - 05.2022
Bachelor of Arts - Biology
SUNY College At Geneseo
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