Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RYAN STAPLES

Rochester,NY

Summary

Results-driven Sales Representative accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Detail-oriented when examining applications and making recommendations. Applies demonstrated oral and written communication skills when servicing accounts to retain clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Chef De Cuisine

The Revelry
04.2024 - Current
  • Optimize kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
  • Enhance guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
  • Develop kitchen staff through training, disciplinary action, and performance reviews.
  • Regularly review customer feedback to identify areas for improvement or adjustments to menu offerings based on preferences or dietary restrictions.
  • Maintain a safe and sanitary work environment, adhering to health department standards and regulations.
  • Manage budgetary constraints by negotiating favorable vendor contracts without sacrificing ingredient quality or availability during seasonal fluctuations.
  • Streamline kitchen operations for increased efficiency by implementing effective inventory and staff management systems

Commercial Insurance Agent

Next Insurance
07.2019 - 12.2023
  • Cultivated new and expanded sales prospects and customer opportunities to achieve sales growth
  • Scheduled, organized, and prioritized work to meet customer and provider deadline scheduling demands promptly, accurately and efficiently
  • Consistently met and exceeded agency goals while maintaining 96%+ CSAT
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Built and developed client relationships within local and national communities selling multitude of insurance products, including Workers Compensation, General Liability, Auto, Crime and EPLI
  • Serviced and maintained renewal policies above and beyond customer expectations resulting in higher retention figures

Commercial Insurance Agent

Paychex Inc
09.2017 - 07.2019
  • Offered detailed information about products and binding coverage.
  • Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
  • Expanded agency's clientele base through successful referral programs and strategic partnerships with local businesses.
  • Advised business owners on risk management strategies to mitigate potential losses while maintaining cost-effective coverage levels.
  • Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
  • Managed a diverse book of commercial accounts across various industries, adapting strategies based on unique client requirements and market conditions.

Selling Manager

Bob Johnson Auto Group
07.2013 - 09.2017
  • Marketed Chevrolet products to targeted audiences at trade shows and events
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
  • Cultivated a culture centered around continuous learning which ultimately translated into top-notch selling skills among employees leading to increased average transaction values per sale.
  • Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
  • Conducted thorough analyses of competitor pricing strategies to remain competitive within the market while maximizing profit margins.

Education

Regents Diploma With Advanced Designation -

Hilton High School
Hilton, NY
06.2011

Skills

  • Casualty Insurance Industry Knowledge
  • Customer Relationship Management
  • Data Verification
  • Efficient Service
  • Underwriter Collaboration
  • Evaluate Possible Losses
  • Courteous with Strong Service Mindset
  • Consultative Selling Techniques
  • Persuasive Negotiations
  • Account Management
  • Leadership qualities

Certification

  • Property and Casualty Insurance License
  • Small Business Coverage Specialist (SBCS)
  • ServSafe Manager Certified

Timeline

Chef De Cuisine

The Revelry
04.2024 - Current

Commercial Insurance Agent

Next Insurance
07.2019 - 12.2023

Commercial Insurance Agent

Paychex Inc
09.2017 - 07.2019

Selling Manager

Bob Johnson Auto Group
07.2013 - 09.2017

Regents Diploma With Advanced Designation -

Hilton High School

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