Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kaitlyn Leyendecker

Kaitlyn Leyendecker

Aurora,CO

Summary

Talented Assistant Store Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors and routines. Good understanding of business acumen and problem solving.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Starbucks
Denver, CO
09.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Coaching roles in routines to increase business production.
  • Created effective store action plans to focus strategic decisions on long-term objectives.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, midday, and closing shift change functions to maintain operational standards each day.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Along with utilizing the tools like SPA (Staffing, Planning, and Availability) tool to analyze hiring needs, or opportunity to increase partners' hours.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked weekly sales and performance reports to support operational planning and strategic decision-making.
  • Ensured weekly communication was updated so all partners were up-to-date on new drink launches, upcoming training, and weekly accomplishments, bringing them along in the work and the accomplishments.

Barista Trainer

Starbucks
Tacoma, WA
07.2020 - Current

Shift Supervisor (Tacoma, WA & Golden, CO)

Starbucks
Tacoma, WA
12.2021 - 09.2022

Barista

Starbucks
Tacoma, WA
10.2019 - 12.2021

Kindergarten T, Polton Elementary School
Aurora, CO
01.2015 - 12.2015
  • Patience with children and adults
  • Assisting teachers with tasks and projects needing to be done
  • Work one-on-one with children to practice fundamental skills
  • Take a leadership role among colleagues in order to keep order as well as making sure the expectations during recess were clear and that there were no questions of our expectations.

Shift Manager

Dairy Queen
Aurora, CO
02.2011 - 05.2013
  • Upheld company standards and compliance requirements for operations.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Optimized productivity, streamlined program efficiency and boosted profitability.

Education

Metropolitan State University of Denver
Denver, CO
01.2013

High School Diploma -

Eaglecrest High School
Centennial, CO
05.2012

Bachelor of Science - Nutrition

Arizona State University
Tempe, AZ

Skills

  • Staff Supervision
  • Inventory Assessment
  • Documentation and Reporting
  • Continuous Improvement
  • Inventory Management Software
  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Active Listening
  • Business Acumen and Problem Solving
  • Prioritizing and Planning
  • Culture, Collaboration, and Communication
  • Coaching for Performance and Development
  • Team Building
  • Staffing and Scheduling
  • Channel Operations and Deployment
  • Teaching and Training
  • Sales and Inventory
  • Store Systems and Safety

Accomplishments

  • Trained 18 partners in 16 months as a Barista Trainer.
  • Aided the district and fulfilled staffing and scheduling needs by training partners for 12 locations.
  • While an Assistant Store Manager, I assisted my district in 5 different stores.

Timeline

Assistant Store Manager

Starbucks
09.2022 - Current

Shift Supervisor (Tacoma, WA & Golden, CO)

Starbucks
12.2021 - 09.2022

Barista Trainer

Starbucks
07.2020 - Current

Barista

Starbucks
10.2019 - 12.2021

Kindergarten T, Polton Elementary School
01.2015 - 12.2015

Shift Manager

Dairy Queen
02.2011 - 05.2013

Metropolitan State University of Denver

High School Diploma -

Eaglecrest High School

Bachelor of Science - Nutrition

Arizona State University

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Kaitlyn Leyendecker