Kaitlyn Luke
Mesa,AZ
Summary
Psychology graduate and United States Air Force veteran with eight years of experience as a Health Services Manager in inpatient, outpatient, and mental health settings. Skilled in trauma-informed communication, ethical decision-making, interdisciplinary collaboration, and systems navigation. Seeking a Master of Social Work (MSW) to expand clinical, military/veteran, and community-based practice skills to support diverse populations with evidence-based, client-centered care.
Overview
1
1
Certification
Work History
Health Services Manager (4A071)
United States Air Force
- Supported mental health clinic operations, including intake coordination, records management, and workflow optimization.
- Maintained confidentiality and ethical boundaries while assisting with behavioral health services.
- Gained exposure to trauma-informed care and interdisciplinary mental health systems.
- Monitored medical readiness requirements for service members to ensure deployability and mission success.
- Collaborated with leadership and healthcare providers to resolve barriers to care and compliance.
- Assisted service members navigating health-related stressors impacting performance and well-being.
- Coordinated administrative support for patient travel and aeromedical evacuation.
- Managed communication among patients, providers, and transportation teams for seamless care continuity.
- Maintained accurate documentation while navigating complex logistics.
- Managed sensitive medical and mental health documentation per HIPAA and DoD regulations.
- Coordinated records across multidisciplinary teams to support continuity of care.
- Maintained professionalism when handling sensitive patient information.
- Served as primary administrative support for active-duty members, dependents, and retirees.
- Coordinated appointments, referrals, and follow-up care to improve patient access and satisfaction.
- Communicated effectively with diverse populations and resolved administrative barriers.
- Mental Health Administration
- Medical Readiness
- Patient Travel / Aeromedical Evacuation Administration
- Inpatient & Outpatient Medical Records
- Family Health Clinic Administration
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
02.2026
Associate of Applied Science - Health Services Management
Community College of the Air Force
06.2022
Skills
- Trauma-informed, culturally responsive communication
- Ethical decision-making and confidentiality compliance
- Clinical documentation and healthcare systems navigation
- Crisis awareness and emotional intelligence
- Interdisciplinary teamwork and leadership
- Advocacy for client-centered services
- Critical thinking and reflective practice
Certification
- Airman Leadership School (ALS) Graduate – 2021-12-09
- Medical Readiness Management Course (MRMC)
- FEMA Continuity of Operations (COOP) Training – Includes IS-1300: Introduction to Continuity of Operations
- MHS GENESIS Super User Training – EHR workflows, patient data management, peer support
- Mental Health Administration Training
- Patient Travel / Aeromedical Evacuation Administration
- Leadership and Supervision Training
- Crisis Management & Stress Resilience Training
Experience with Diverse Populations
- Active-duty service members, veterans, and military families
- Individuals experiencing mental health challenges and high occupational stress
- Sexual assault and domestic violence survivors
- Families and children navigating complex systems
- Patients navigating complex healthcare systems and administrative barriers
- Diverse cultural, socioeconomic, and family backgrounds
Professional Goals
To pursue a Master of Social Work (MSW) and develop advanced clinical and advocacy skills to serve military members, veterans, sexual assault and domestic violence survivors, families, children, and underserved communities. I aim to provide ethical, trauma-informed, and evidence-based care that promotes resilience, supports healing, and enhances access to comprehensive services for diverse populations.
Timeline
Health Services Manager (4A071)
United States Air Force
Associate of Applied Science - Health Services Management
Community College of the Air Force
Bachelor of Arts - Psychology
University of Arizona Global Campus