Kaitlyn Makl
Quakertown,PA
Overview
16
16
years of professional experience
Work History
Scribe / Front desk
Bucks Mont Eye Associates
06.2023 - Current
- Maintained accurate patient records as a scribe during consultations.
- Collected medical history and medication details, updating patient charts for comprehensive records.
- Would perform vision test, motility , pupil assessment and visual fields
- Perform image with OCT for MAC/ON and FA's, pentacam, CT/OPT
- I would work with the Retina specialist and pull medications for interocular injections; also prep with numbing medication for injections.
- Managed front desk operations, ensuring smooth patient flow.
- Greeted patients, gathered billing information to ensure accurate processing.
- Verify insurance information with Pear/ Navanet
- Answer phone calls and schedule / cancel aps
- Enroll patients in PAP programs and copay assistant
- Help the doctor with in office procedures and PRP / Focal Laser
- Triage phone calls to see if a patient needs an appointment or if they need urgent care.
- Processed medication refills and prior authorizations to facilitate timely patient care.
- Scanned and faxed documents for patients and doctors.
- Cleaned and restocked examination rooms to maintain hygiene standards.
Assembler
Lancer Systems
08.2022 - 06.2023
- Assembled springs, base pads, and magazines for firearms on production line.
- Deburred magazines to meet quality standards and specifications.
- Boxed and prepared parts for shipment, facilitating timely delivery.
- Conducted inventory counts for all assembled items, ensuring accurate tracking of materials.
Logistics Coordinator
Shelly's Lumber
09.2021 - 08.2022
- Coordinated delivery schedules for box vans, triaxles, and tractor trailers to ensure timely transportation of building materials.
- Researched and scheduled recovery for missing delivery items, updating sales with accurate information.
- Processed paperwork from lumber yard, adjusted quantities for missing materials, and informed sales of order changes.
- Answer incoming calls regarding scheduling, cancellations, and driver issues.
- Answer email correspondents between sales and inside sales regarding any issues of missing items or issues with delivery.
- Printed paperwork for the warehouse to prepare next day deliveries.
- Printed delivery paperwork for drivers assigned that day.
EMT
St Luke's Transport Service /Dispatch Fed
09.2016 - 09.2021
- Responded to emergency calls, applying skills to provide critical assistance to sick or injured patients
- Provide safe and efficient transportation and handling of non-emergency and emergency transports
- Managed patient paperwork during transport, ensuring accurate handoff to staff
- Completed documentation in a timely manner for billing
- Identified customers insure for billing
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Scheduled and dispatched workers, crews, and vehicles to locations based on customer requests using radios or telephones
- Dispatch unit for different leaves of care including: Wheelchair, BLS, ALS, CCT, SCTU
- Is able to determine what level of care patients need due to the state protocols and current condition.
- Prepare daily work and run schedules.
- Run reports and confirm charting is done by crews in a timely manner.
Paratransit Driver/Emt/Dispatch
Cetronia Ambulance Corp.
Allentown, PA
10.2013 - 02.2016
- Provided safe and efficient transportation for non-emergency and emergency customers, including those with wheelchairs.
- Ran an emergency call and used my skills to assist sick or injured patients
- Oversaw dispatch of all paratransit units, ensuring timely pickups for all patients.
- Managed patient paperwork during transport, ensuring accurate handoff to staff upon arrival.
- Completed documentation in a timely manner for billing
- Identified customers insure for billing
- Provided exceptional customer service in a fast-paced environment
Assembly Worker
Lutron
Alburtis, PA
08.2013 - 10.2013
- Operated wave machine for mass soldering by loading finished parts for simultaneous soldering
- Solder small parts onto dimmer switches to make a finished product
- Assisted in production line operations to efficiently fill customer orders
- Verified availability of all components to ensure smooth job execution
Billing and Customer Service
Omnicare Pharmacies CBC
Allentown, PA
12.2012 - 07.2013
- Run reports monthly to verify all billing is correct
- Run bills monthly for facilities that we service
- Set up customers insurance information so we can bill the properly
- Place calls to insurance companies to obtain billing information for patients on facilities
- Receive phone calls from customers asking questions about their bills
- Research all patients questions and get back to them within 24-48hr with a resolution
- Work with facilities to make sure we have all patients' information monthly so we can bill properly
- Operated computers, phones, and fax machines to manage communications
Third Party Billing Adjudicator (Hospice)
Omnicare Pharmacies CBC
Allentown, PA
01.2012 - 12.2012
- Called insurance companies to resolve unpaid claims, ensuring timely reimbursement for patient services
- Contacted hospice providers to obtain patient coverage details, facilitating accurate billing and payment processes
- Managed and addressed claims backlog, ensuring timely processing to minimize delays in patient billing
- Set up coverage screens for correct billing for patients
- Work with computers to solve issues with unpaid bills for patients in long term care
- Answered incoming phone calls from patients and providers
- Fax information to the processor
- Processed claims in point of sale system before leaving pharmacy in point of sale before leaving the pharmacy
Shipping and Receiving
Pulse Technologies
Quakertown, PA
01.2011 - 01.2012
- Shipped customer orders promptly to ensure timely delivery
- Receiving anything that is shipped the building
- Conducted thorough inventory counts in stock room
- Check for accurate work from others kitting material
- Assisted team members in obtaining necessary materials to complete jobs
- Gathered materials for a machinist to produce medical parts efficiently
- Enter information into the computer systems
- Managed incoming phone calls to assist customers
Education
EMT certificate -
GEM EMI
Allentown, PA01-2015
Liberal Arts -
LCCC
Schecksville, PA01-2010
High School Diploma -
Northern Lehigh High School
Slaton, PA06-2009
Skills
- EHR charting
- Medical documentation
- Patient triage
- Clinical assistance
- Medication management
- Vision testing
- Medical record management
- Patient communication
- Time management
- Problem solving
Timeline
Scribe / Front desk
Bucks Mont Eye Associates
06.2023 - Current
Assembler
Lancer Systems
08.2022 - 06.2023
Logistics Coordinator
Shelly's Lumber
09.2021 - 08.2022
EMT
St Luke's Transport Service /Dispatch Fed
09.2016 - 09.2021
Paratransit Driver/Emt/Dispatch
Cetronia Ambulance Corp.
10.2013 - 02.2016
Assembly Worker
Lutron
08.2013 - 10.2013
Billing and Customer Service
Omnicare Pharmacies CBC
12.2012 - 07.2013
Third Party Billing Adjudicator (Hospice)
Omnicare Pharmacies CBC
01.2012 - 12.2012
Shipping and Receiving
Pulse Technologies
01.2011 - 01.2012
EMT certificate -
GEM EMI
Liberal Arts -
LCCC
High School Diploma -
Northern Lehigh High School