Kaitlyn Markowitz
Wilmington,DE
Summary
Hardworking student and efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
First State Infectious Disease LLC
Wilmington, DE
05.2025 - Current
- Managed electronic health records, ensuring data accuracy and confidentiality in compliance with regulations.
- Mentored junior staff on best practices for patient interaction and clinical procedures, enhancing team performance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Server
Red Robin
Newark, DE
07.2023 - 05.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed order accuracy and timely delivery of food and beverages to tables.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu items, customer service standards, and restaurant procedures.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Maintained cleanliness and organization of dining area to comply with health regulations.
Server/Hostess
Metro Diner
03.2021 - 08.2022
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided exceptional customer service, ensuring guest satisfaction through attentive interactions and prompt responses.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Camp Counselor (Seasonal)
YMCA
06.2020 - 09.2020
- Led daily activities and ensured safety standards for campers in diverse outdoor environments.
- Developed engaging programming tailored to diverse age groups and interests.
- Coordinated daily schedules, optimizing resource allocation for maximum camper engagement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Lifeguard
Progressive Pool Management, Inc.
05.2019 - 08.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
College Student in Medicine -
University of Delaware
Newark, DE05-2026
High School Diploma -
Concord High School
Wilmington, DE05-2022
Skills
- Effective problem-solver
- Team Collaboration
- Medical terminology knowledge
- Leadership Qualities
- Customer Service
- Excellent Communication
- HIPAA compliance
- Patient scheduling
- EMR / EHR
Certification
- CPR/AED, 05/01/19, 05/31/21
- First Aid Certification
- Lifeguard Training
Volunteer Opportunities
Child Life Volunteer- Nemours (Sept 2024- May 2025)
- Provided emotional support and comfort to pediatric patients and their families during hospital stays
- Assisted Certified Child Life Specialists with therapeutic play and age-appropriate activities
- Engaged children in arts and crafts, games, and storytelling to reduce stress and anxiety
- Supported patients before and after medical procedures through distraction techniques
- Maintained a safe, clean, and organized playroom environment
- Helped normalize the hospital experience by promoting routine and positive social interaction
- Demonstrated empathy, patience, and strong communication skills when working with children of diverse backgrounds
- Followed hospital safety protocols and patient confidentiality guidelines (HIPAA compliant)
- Collaborated with healthcare staff to support patient well-being
Timeline
Medical Assistant
First State Infectious Disease LLC
05.2025 - Current
Server
Red Robin
07.2023 - 05.2025
Server/Hostess
Metro Diner
03.2021 - 08.2022
Camp Counselor (Seasonal)
YMCA
06.2020 - 09.2020
Lifeguard
Progressive Pool Management, Inc.
05.2019 - 08.2020
High School Diploma -
Concord High School
College Student in Medicine -
University of Delaware