Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Martin

Mount Airy ,NC

Summary

Dynamic leader with a proven track record at Speedy Chef, adept in coaching and mentoring a diverse team to exceed quality standards. Skilled in marketing and complex problem-solving, I excel in driving operational efficiency and customer satisfaction. Demonstrates exceptional verbal communication and professionalism, ensuring compliance and excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Manager

Speedy Chef
Mount Airy, NC
08.2022 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Recruited and trained new employees to meet job requirements.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Wendy's
Pilot Mountain , NC
01.2022 - 08.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Welcomed customers, offering assistance to help find store items.
  • Performed other duties as assigned by management.

Cashier

Lowe's Food
Mount Airy, NC
09.2021 - 02.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Issued receipts, refunds, credits or change due to customers.

Cashier

Copper Pot Restaurant
Mount Airy, NC
06.2021 - 08.2021
  • Collected payments and provided accurate change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Worked closely with front-end staff to assist customers.

Cashier

Bojangles'
Pilot Mountain, NC
02.2021 - 06.2021
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Cashier

McDonald's
Pilot Mountain, NC
05.2020 - 01.2021
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

East Surry High School
Pilot Mountain, NC
05-2024

Skills

  • Marketing
  • Verbal and written communication
  • Schedule preparation
  • Coaching and mentoring
  • Task delegation
  • Networking strategies
  • Complex Problem-solving
  • Work prioritization
  • Decision-making
  • Emergency response
  • Drawer balancing
  • Professionalism and courtesy
  • Clear communication
  • Multitasking and organization
  • Customer assistance
  • Complaint resolution
  • Attention to detail
  • Staff training
  • Time management skills

Timeline

Manager

Speedy Chef
08.2022 - Current

Cashier

Wendy's
01.2022 - 08.2022

Cashier

Lowe's Food
09.2021 - 02.2022

Cashier

Copper Pot Restaurant
06.2021 - 08.2021

Cashier

Bojangles'
02.2021 - 06.2021

Cashier

McDonald's
05.2020 - 01.2021

High School Diploma -

East Surry High School

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Kaitlyn Martin