Kaitlyn Mathusek

• Trained new staff on best practices for online shopping operations and customer service.
• Managed online order processing, ensuring accuracy and timely fulfillment.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Memorized store layouts to fulfill orders using shortest, most efficient route.
• Tracked substitutions and informed customers of changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Developed loyal client relationships through excellent communication skills

Same skills as current job at Lowes Foods.