Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Mattox

Houston,TX

Summary

Dedicated customer service representative with strong problem resolution and effective communication skills. Committed to enhancing customer satisfaction and efficiently managing multiple orders.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Principle Spine & Pain
Webster, Tx
03.2025 - 02.2026
  • Assisted patients with scheduling appointments and managing their inquiries.
  • Provided information about services and treatment options to prospective patients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Personal Shopper

Walmart
Friendswood, Texas
10.2024 - 02.2025
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Processed online orders efficiently through Walmart's shopping platform.
  • Communicated with team members to ensure product availability and accuracy.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Assisted customers in selecting items that met their individual needs and preferences.

Online Personal Shopper

HEB Grocery Store
Pearland, Texas
06.2022 - 04.2024
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.
  • Demonstrated strong organizational skills by managing multiple online orders at one time.

Education

Associate of Applied Science -

San Jacinto College
Pasadena, TX
05-2028

High School Diploma -

Austin High School
Houston, TX
06-2022

Skills

  • Customer service
  • Time management
  • Effective communication
  • Problem resolution
  • Team collaboration
  • Order processing

Timeline

Customer Service Representative

Principle Spine & Pain
03.2025 - 02.2026

Personal Shopper

Walmart
10.2024 - 02.2025

Online Personal Shopper

HEB Grocery Store
06.2022 - 04.2024

Associate of Applied Science -

San Jacinto College

High School Diploma -

Austin High School
Kaitlyn Mattox